Advisor Service Delivery - Storage Area Network Operations - Jobs in Chatham-Kent, ON

Job Description

January 02, 2022Employee Type:Regular-Full timeUnion/Non:This is a non-union positionDo you enjoy working in a diverse team with a focus on vendor management and daily operational engagement with offshore vendors Do you thrive on wearing many hats and juggling multiple project demands and initiatives where you can tap into your project management capabilities Are you known by your peers to be highly organized and can drive successful outcomes by leading with influence Do you have a solid IT understanding and are able to translate this to business and technical teams alike Do you understand and embrace ITIL principles and drive continuous improvement initiatives to improve operational efficiency If this sounds like you, we would love to hear from you. Come join our team!Enbridge’s TIS Strategy views Standardize IT, Simplify Process and Modernize Technology as three of our strategic imperatives with a “how we win” approach through sound foundations (people, process and technology) that drives safe, secure, reliable operations and accountability and learning to continuously improve. Now if you value safe, secure and reliable operations as much as we do and are on the look-out for continuous improvements why not help us win!The Service Delivery Advisor resides within the TIS Infrastructure & Cloud team with a focus on delivering safe, secure, reliable operations in collaboration with our vendor partners. As an individual contributor, you will be focused on developing key relationships with business, technical and vendor teams to execute changes to our technical environment. The role will play a key part in supporting managed incidents in real time as well as after the fact through root cause analysis and continuous improvement to eliminate risk in the future.What You Will Do:As a Service Delivery Advisor, you will gain valuable insight into our IT operations, support key decisions on changes during our ITIL Technical Advisory Board and Change Advisory Boards. You will help facilitate successful outcomes to key CAPEX and OPEX projects by ensuring operational teams are able to execute changes in a timely manner. You will be part of an ongoing change from fully on-prem to a shift to a hybrid (on-prem/cloud) operating model and supporting our managed service vendors during the transition. You will also have access to online educational tools (e.g., Pluralsight, Udemy) and certification programs via Microsoft, etc. as we expect you will want to say current and help us adapt to the vast amount of technology disruptions that continue to drive us to continuously improve.Who You Are:You possess these key characteristics:

• Forward thinker with demonstrated experience in agile methodology and high resilience to change
• Ability to drive efficient resolutions to day-to-day operational challenges, support managed incident outcomes and drive root cause analysis with managed vendor
• Solid attention to detail with proven organizational and project management capabilities in a fast-paced end-to-end delivery model
• Operational understanding of ITIL framework and experience in using change /incident management applications (e.g., ServiceNow)
• Demonstrated experience collaborating and communicating at all levels of an Information Technology organization
• Demonstrated experience managing client/vendor relationships including reporting, continuous improvement initiatives and prioritization alignment
• Good communication and presentation skills

You possess these key capabilities (skills) :

• College or university degree with 4 or more years experience working and supporting Information Technology teams (on-prem/cloud storage and back-up)
• Experience with Dell/EMC storage and back-up technologies or work working knowledge of the storage and back-up technologies on-prem/cloud, integrations and interdependencies
• Strong IT understanding from both a business and technical lens
• ITIL certification or 1-2 years experience in IT change / incident management
• Proficient in MS office applications
• PMP Certification or demonstrated ability in leading or coordinating small to medium size projects
• Azure Cloud Foundations Certification (AZ900) or solid understanding of Azure Cloud fundamentals
• Operational experience using ServiceNow (change, incident and reporting) or similar ITIL management tool

Physical Requirements include but are not limited to:Grasping, kneeling, light – moderate lifting (objects up to 45 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement.Mental Requirements include but are not limited to:Ability to: understand, remember and apply oral and/or written instructions or other information, understand sophisticated problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, coordinate and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and connect with individuals via telephone.Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.comQuick Apply

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