Customer Service Officer - Jobs in Chatham-Kent, ON

Job Description

CUSTOMER SERVICE OFFICER Department: Registrar’s Office Competition #: 21-SS-73 Campus: ChathamClassification: Support StaffPosting Type: Internal/ExternalPayband: FStatus: Appendix D - Term ending March 2022, with opportunity for extension. Hourly Rate:$27.93 to $32.38Position Testing:NoHours Per Week:35 Hrs./Wk.(Mon. to Thurs. 9:00 am to 5:00 pm,Fri. 8:30 am to 4:00 pm)Clerical Testing*:Yes (If not already completed)*FT Support exemptStart Date:As soon as possibleClosing Date:Tuesday, November 30th, 2021 at 4:30pmSt. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student successPOSITION SUMMARY:The incumbent is a member of the Front Counter team with the main responsibility of providing seamless service to students, staff and the community at large. Responsibilities of the incumbent encompass Admissions, Registration, Student Records, Cashiering, Fee Assessments, Communication and related operations (such as convocation, transfer credits, grade appeals, second career, clinical clearances, etc.). The incumbent will know when to elevate issues or inquiries to the next level of service when required.The incumbent shall be the “Customer Service Expert” and therefore must be extremely knowledgeable in all aspects of College regulations, policies and procedures for all campuses in all academic activity and must be “Corporately aware” to adequately deal, support and redirect inquiries. They will act as the primary resource for customer and community inquiries. They are often the first point of contact for the College and is responsible for setting a positive and professional tone while interacting.Shifts may be subject to change during peak periods to ensure adequate and equitable staffing within the “Front Counter” of the Registrar’s Office.CORE DUTIES & RESPONSIBILITIES:Information ResourceThe incumbent acts as a resource person and key point of contact. The incumbent provides feedback, recommendations, and problem-solving to students and administration regarding registration, records, fees, policies, procedures, etc as they directly, or indirectly relate to the Registrar’s Office.30%RegistrationContributes to the achievement of the Registrar’s Office goals and objectives. The incumbent will provide assistance in all College activity (Post-Secondary, Continuing Education, etc).30%AdmissionsThe incumbent is responsible for the processing & answering questions of new applications at the Front Counter. The incumbent will have knowledge of college program admission requirements and know where to locate such information.15%Student RecordsPreparing, maintaining, and processing of student records. Processing, accurately record keeping for student withdrawals.15%Cashiering5%General Duties5%MINIMUM QUALIFICATIONS (SKILLS REQUIRED):EDUCATION:The ideal candidate must possess a two-year Ontario College Diploma, or equivalent.EXPERIENCE:The ideal candidate has a minimum of two years’ experience in the College system, including expertise with Peoplesoft, the student information system and academic delivery. The incumbent must have a thorough knowledge and understanding of all College activity, including program and course offerings.ANALYSIS & PROBLEM SOLVING:

• Student interested in a specific program but did not pursue traditional method of applying to the program of choice.

• Student wishing to return to the College to complete Program requirements.

• Student applying for admission from outside Ontario.

PLANNING/COORDINATING:

• Preparing, maintaining, and processing student records.

• Processing applications received from the Ontario College Application Service (OCAS) and those received internally.

• Provides feedback/recommendations to College administration regarding functions, tasks, policies, and procedures related directly or indirectly to Registrar’s Office and Welcome Centre.

Please forward your resume quoting the competition # by online application at https://www.stclaircollege.ca/careers/apply.  This link includes those who have worked for the College within 1 year of this posting.  Resumes must be received prior to the closing date and time.     All active internal applicants MUST apply through the St. Clair College online application system:  https://intranet.stclaircollege.ca/human-resources/job-application-form.html  St.  Clair College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.  If you require an accommodation, please contact Human Resources.  Reference ID: 21-SS-73Job Type: Full-timeSalary: From $27.93 per hourBenefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• Monday to Friday

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