Wireless Field Operations Technician - Jobs in Chatham-Kent, ON

Job Description

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.Come play a key role in building the future of innovation in Canada, Let’s make your possible.Do you enjoy working on high-scale, complex, and high visibility projects and programs If yes, consider the following opportunity:The successful candidate will be responsible for the commissioning and maintenance of cellular sites and transport facilities in Chatham/Tilbury, Ontario area of the Rogers Wireless network to achieve optimum service levels. This includes the following systems: microwave radio, DC power, cellular base stations (GSM, UMTS, LTE, 5G), some in-building DAS systems, Cisco, Milan switch, RTUs (TLAN), environmental systems (HVACs, FACs), fibre terminals, and multiport antenna and line systems.We encourage you to submit a cover letter with your application and tell us about you and why we should select you to interview for this role.What you will be doing:

• Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
• Track and complete trouble tickets, participate in incident reports, and work order as-builts
• Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
• Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
• Provide the highest quality customer service possible
• Plan and perform preventive maintenance routines to ensure network standards of performance are met
• Plan and implement work orders associated with UMTS, GSM, LTE, 5G, transport while respecting customer service and live network facilities
• In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
• Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
• Participate in activities associated with network optimization and build activities
• Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark coverage
• Perform in-building walk testing and investigate/isolate UL RSSI interference issues
• Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
• Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency tickets (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
• Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
• Deal with difficult site access (seasonal) using off-road vehicles
• Tow mobile generators for site service restorals during power interruptions

What you will bring:

• 1 – 3 years of technical telecommunications experience supporting network elements
• New Graduates are invited to apply.
• Diploma/Certificate in Electronics from a technical institute or equivalent work experience
• Microwave and transmission experience would be beneficial e.g. DS1, DS3
• Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
• Travel is required 100% of the time within your own area
• Strong RF and fibre background
• Demonstrated investigative, problem solving, analysis and troubleshooting skills
• Must possess a valid Ontario driver’s license and have a good driving record
• Ability to work with minimal supervision
• Proven ability to work in a fast-paced environment with shifting priorities
• Strong time and priority management
• Strong interpersonal and communication skills

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 100 King St West Unit 117 (5405), Chatham, ONTravel Requirements: Up to 100%Posting Category/Function: Field Operations & MaintenanceRequisition ID: 273500At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

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