Supervisor, Guest Experience - Jobs in Chelsea, QC

Job Description

Supervisor, Guest ExperienceNordik Spa-NatureFor those who dream of being somewhere else, Nordik Spa Nature is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Nature Spa allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.Join us!When you work at Nordik Spa-Nature, you dont just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen.Who we areOur mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our nature spa is to cultivate peace. Here at Nordik Spa-Nature, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa.What we wantUnder the supervision of the Assistant Director of Customer Experience, the main objective of the Guest Experience supervisor is to supervise the work of the customer service teams and ensure the smooth running of operations. The Guest Experience Supervisor is responsible for administrative follow-up, monitoring the work done by his or her team and maintaining good relations with customers. He/she ensures the continuous improvement of processes and the development of his/her team.What you will do

• Ensures organizational standards of customer service are met;
• Ensures that the customer experience is impeccable;
• Follows up on customer complaints and proactively resolves them;
• Identifies areas for improvement in existing procedures;
• Completes reports relevant to operations;
• Ensures compliance with "Pratik Nordik" within each operation;
• Opens and closes the reception area and the site, ensuring that the premises are clean and safe;
• Records any accidents that occur and the actions taken to remedy them;
• Ensures a good team spirit and a good synergy within all departments;
• Participates in the training of employees;
• Participates in the development and follow-up of work schedules;
• Assigns tasks and distributes team activities;
• Assigns tasks and distributes the teams activities; Performs any other related task requested by his/her immediate superior or required by his/her duties.

Profile required

• College degree in tourism, hospitality, administration, management or other relevant training;
• Minimum 1-year experience as a supervisor;
• Experience in customer service;
• Bilingualism essential (French and English);
• Computer skills;
• Knowledge of other languages is an asset;
• Interpersonal and social skills;
• Inspiring and dynamic leadership;
• Ability to solve problems quickly;
• May have to deal with some stressful situations;
• Ability to lift and stand for long periods.

SalaryAccording to the salary scale in effect plus benefits related to Nordik Spa-Nature.Work schedule40 hours per week; schedule may vary day, evening and weekend.To applyPlease send your resume and cover letter by clicking on "Apply" below.Quick Apply

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