Supervisor, Guest Experience - Boutique - Jobs in Chelsea, QC

Job Description

Supervisor, Guest Experience - BoutiqueNordik Spa-NatureFor those who dream of being somewhere else, Nordik Spa Nature is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Nature Spa allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.Join us!When you work at Nordik Spa-Nature, you dont just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen.Who we areOur mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our nature spa is to cultivate peace. Here at Nordik Spa-Nature, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa.What we wantUnder the supervision of the Manager of Massage Therapy & Care, the Boutique Supervisor will participate in the daily operations of the boutique and will ensure administrative follow-ups. He/she will ensure the quality of the work done by the team as well as the maintenance of the level of hospitality towards the clients.He/she will be able to make proposals to continuously improve the processes and the development of the team.What you will do

• Ensure the application of organizational standards for hospitality ;
• Ensure that customers enjoy an impeccable Spa experience;
• Follow up on customer complaints and proactively resolve them;
• Identify areas for improvement in existing procedures;
• Complete relevant reports for operations;
• Ensure compliance with "Pratik Nordik" throughout all operations;
• Provide administrative support to the massage therapy coordinator;
• Provide administrative support to the massage therapy coordinator;
• Escalate technical requests for the smooth operation of the boutique and the massage therapy and care department;
• Ensure the ordering and turnover of the boutiques inventory and massage therapy & care needs;
• Be responsible for the distribution of tips on a bi-weekly basis;
• Ensure a good team spirit and synergy with all departments;
• Participate in the training of the team;
• Participate in the development and monitoring of work schedules;
• Assign tasks and distribute activities of the boutique team;
• Apply crisis management protocol during an emergency on-site;
• Perform any other related duties as requested by his/her immediate supervisor or as required by his/her duties.

Profile required

• A college diploma in tourism, hospitality, administration, management or other relevant training is an asset;
• Minimum of 1-year experience as a supervisor;
• 3 years or more of experience in customer service;
• Bilingualism essential (French and English);
• Computer proficiency;
• Knowledge of other languages is an asset;
• Interpersonal and social skills;
• Inspiring and dynamic leadership;
• Ability to solve problems quickly;
• May have to deal with some stressful situations;
• Ability to lift and stand for long periods.

SalaryAccording to the salary scale in effect plus benefits related to Nordik Spa-Nature.Work schedule40 hours per week; schedule may vary day, evening and weekend.To applyPlease send your resume and cover letter by clicking on "Apply" below.Quick Apply

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