Office Assistant - Jobs in Chilliwack, BC

Job Description

Part-Time Office Assistant Position-In office ( On Call Monday-Friday Between 8am- 7 pm) Regular shifts Sat & Sunday 8 am -4 pmJust Like Family Home Care is a successful, growing, local, private home care provider. We pride ourselves on delivering high-quality client service and supporting our valued employees. We work as a team and are looking for a candidate that can pitch in to help the office run as effectively as possible in an ever-changing environment.We need a self-starter that isn’t afraid to jump in with an enthusiastic, flexible outlook. It is an opportunity to make a difference every single day in the world of health care and grow in this position as we grow as a company.Company Values:Compassion: showing love, care, and sensitivity in consideration of the unique needs of our client’s staff members, families, etc…Honesty: Exemplifying fairness, integrity, and ethical/ professional behavior.Respect: Treating people with dignity at all times.Teamwork: Working collaboratively to achieve our mission in a culture of safety and continuous learning.Personal Suitability:

• Flexibility
• Accurate
• Team player
• Excellent oral and written communication
• Reliability
• Organized
• Ability to multitask
• Attention to detail
• Quick learner
• Physical and mental ability to carry on the duties of the position.
• Ability to work under pressure.
• Ability to take on a hands-on approach to deliver high-quality precise work.
• Ability to establish/maintain satisfactory work relationships with staff.
• Maintain confidentiality

Office Assistant Responsibilities:

• Answering phone calls from clients, staff, inquiries about our services, and providing great customer service. Relay phone telephone calls and messages.
• Professional communication skills: oral and written.
• Pleasant telephone manner.
• Ability to work on software and online tools.
• Ability to work effectively as part of a team and individually.
• Handling issues that staff and /or clients may need help resolving and are comfortable finding appropriate resolutions in a timely fashion.
• The ability to organize and prioritize tasks as they develop throughout the day is integral to this position.
• Providing data entry, filing, mailouts, and other administrative support as directed.
• Preparing client, staff, and assessment folders.
• Any other tasks required for daily operation needs.
• Ability to work without supervision once fully trained.
• Monitoring, maintaining, and adjusting client and staff schedules as needed.
• Scheduling caregivers for clients and selecting caregivers who you feel are the best match for our clients.
• Finding replacement caregivers as needed by coordinating to fill shifts.
• Sending out openshift offers to appropriate staff for shifts as they come up and following through to fill those shifts in our scheduling system.
• Follow through by notifying staff and clients of any scheduling changes and providing adequate notes in our scheduling system.
• Notify supervisor of daily task completion as part of follow-through.
• When scheduling caregivers with clients based on suitability, geographic location, and skills required.
• Assisting the office to ensure all sick days, vacations, and leaves of absence are scheduled accordingly and with accuracy.

Qualifications/Experience/Knowledge:

• Computer literate (experience with Mac computers an asset).
• Typing speed 40 wpm minimum.
• Experience with operating scheduling software/ doing scheduling for a business with several employees.
• Experience with dispatching is also an asset.
• Minimum of 2 years of customer service/ dispatching/ scheduling experience preferably in a healthcare environment.
• Must pass a Criminal Record Check.

Skills:

• Ability to multitask in a fast-paced environment and the ability to prioritize highly important/time-sensitive tasks over other tasks that can be done later.
• Effective problem-solving, organization, and planning skills.
• Ability to manage time and prioritize multiple tasks.
• Ability to schedule unfilled shifts accurately and in a timely manner.
• Ability to effectively and professionally communicate to clients and /or their family members and other staff members on our team.
• Coordinate day-to-day and long-term staff scheduling.
• Answer staff phone calls and texts.
• Schedule and confirm appointments.

Hours of Work:Weekdays (on call 4-8 hr shifts) 8am - 7pm & Regular shifts: Saturday & Sunday 8am-4pmOffice located in ChilliwackBenefits:Extended health care program (for staff based on hours worked once probation is complete)Dental careVision CarePrescriptionsApplication Details:Please send your resume and cover letter to lhuppee@justlikefamily.caOr apply online at:https://12003.axiscare.comQuick Apply

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