Lead, Member Services - Jobs in Cold Lake, AB

Job Description

About Lakeland Credit UnionLakeland Credit Union (LCU) is a provider of financial products and services assisting our members in Bonnyville, Cold Lake and surrounding rural communities for over 80 years. We believe in community, integrity, excellence, the co-operative system, and our people.Lakeland Credit Union is an employer who can help you shape your career, right here in the Lakeland. We are focused on creating a leading-edge financial institution where everyone works together to achieve our personal and financial goals, at the same time building a better community. It’s simply part of the way we do business, and what earns us loyalty from our members and their families.Our workplace culture encourages employees to treat each other with respect and challenge each other to be our best. Happy employees looking forward to coming to work each and every day. Employees that have a sense of purpose, feeling valued and engaged are going to pass that along to our members. Our Executive Leadership team is committed to open communication and swift decision-making for the betterment of our work environment. We pride ourselves on having every voice heard and providing our employees with a real chance to make an impact in our healthy, dynamic credit union.To learn more about us and the services we offer, please visit our website.About the Opportunity: The Lead, Member Services will be accountable to ensure all deposit activities are in compliance with legislation, regulations, policy and procedures. You will be committed to coaching, identifying areas for staff development, communication with the Member Service Advisor team, as well as the management team. You will be responsible for staff scheduling and performance management. As Lead, Member Services, you will provide leadership for exceptional member service delivery and support individual, team and organizational goals.

• Lead all areas of member functions, including balancing, security procedures and product information by providing technical direction to Member Service Advisors
• Respond and adapt to new opportunities and industry changes with enthusiasm and urgency
• Support the Member Service Advisor team by empowering team members to make effective decisions
• Provide coaching and follow-up to develop talent; conduct performance appraisals to support individual objectives and providing support as needed

What You Offer

• 1-3 years experience in financial field including transactional and administrative duties
• Above average interpersonal skills used to communicate policies, procedures and objectives to ensure a positive team experience
• Excellent organizational, time and resource management skills that enable and support collaboration
• Experience providing coaching and employee development support
• Demonstrate proficiency with technology and software
• Strong ability to manage multiple projects/objectives
• Excellent communication skills (verbal and written)

What We OfferAs a valued member of our independent financial institution, you will be awarded a competitive salary, RRSP matching program and vacation, along with a host of benefits, including but not limited to:

• Extended health, dental and vision benefits
• Healthcare spending account
• Wellness spending account
• Discounted employee financial services benefits
• Opportunities for personal and professional development
• Employee bonding events, Christmas parties, and summer socials!

We thank all applicants for their interest; only those selected for an interview will be contacted.*This successful candidate must be bondable and will be subject to pre-employment background screening, including criminal record and credit checks.Job Types: Full-time, PermanentSalary: From $52,395.00 per yearAdditional pay:

• Bonus pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cold Lake, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Financial services: 1 year (preferred)

Application deadline: 2022-07-08Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected