Lead Systems Technician / Head Technician - MSP - Jobs in Concord, Ontario, L4K 5P6

Job Description

About Us:Unimatrix Computer Solutions is a growing MSP that works with small to mid-sized businesses. We focus on real-world solutions that keep our clients secure, productive, and supported. We’re looking for a senior-level technician who knows their stuff, someone who can lead, troubleshoot, and get hands-on in a fast-paced environment.The Role: We need a Head Technician /Lead Systems Technician who can handle advanced technical escalations, manage the helpdesk team, and take ownership of our clients’ technical environments. This is a mix of hands-on work and leadership. You’ll be supporting client networks, managing projects, guiding junior staff, and helping shape the technical direction of the company.Key Responsibilities:

• Act as the top-level escalation point for all technical issues.
• Deploy, manage, and maintain IT infrastructure (servers, networks, firewalls, backups, cloud services).
• Lead and mentor junior techs and helpdesk staff.
• Handle project planning and client implementations (migrations, rollouts, upgrades, etc.).
• Communicate clearly with clients - no jargon, just solutions.
• Improve internal processes, documentation, and standards.
• Assist with onboarding new clients and evaluating their infrastructure.

What We’re Looking For:

• 5+ years of experience in an MSP or similar fast-paced environment.
• Available to go on-site to handle the situation
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, firewalls (SonicWall, Fortinet), backups, RMM/PSA tools.
• Experience with virtualization (Hyper-V or VMware) and networking (switching, VLANs, VPNs).
• Comfortable working with cloud platforms (Azure, M365, AWS).
• Proven ability to manage technical staff and client relationships.
• Self-starter who takes ownership and doesn’t need babysitting.
• Solid documentation habits and process thinking.

Why Work With Us:

• Work with a tight-knit, experienced team that values independence and initiative.
• No bureaucracy - your ideas matter.
• Opportunity to help shape and scale our MSP practice.
• Competitive salary, benefits, and professional growth.