MSP Infrastructure Technician - Cloud, Server & Multi-Platform Support - Jobs in Concord, Ontario, L4K 5P6

Job Description

About the Role:We are looking for a well-rounded MSP Service Technician with expertise in cloud services, server management, networking, and security. This role requires a strong technical leader who can collaborate with the team to develop solutions, troubleshoot complex issues, and manage multiple environments efficiently.Key Responsibilities:

• Work closely with the team to design and implement IT solutions for clients.
• Provide end-to-end support for cloud-based and on-prem server environments.
• Deploy, configure, and troubleshoot Azure, AWS, and Office 365 solutions.
• Manage virtualization (VMware, Hyper-V), networking, and firewall security components.
• Implement, manage, and monitor firewalls, IDS/IPS, VPNs, and endpoint security solutions.
• Server Management, Desktop Management, Mobile Device Management.
• Onboarding and Termination of Users, Resolving Performance Issue.
• Assess security risks, apply best practices, and ensure compliance with cybersecurity standards.
• Lead technical projects, ensuring efficiency, security, and scalability.
• Mentor junior technicians and contribute to process improvements.
• Communicate with clients, understand their needs, and provide proactive IT security and infrastructure solutions.
• Travel to client sites when needed; a valid driver’s license is required.

Requirements:

• 5+ years of experience in an MSP or IT services environment.
• Strong expertise in Windows Server, Active Directory, (Linux Bounes).
• Experience with cloud platforms (Azure, AWS, Google Cloud).
• Advanced knowledge of firewall security, VPNs, VLANs, IDS/IPS, and endpoint protection.
• Hands-on experience with firewall brands such as Fortinet, Palo Alto, Cisco, or Sophos.
• Networking skills (routing, switching, SD-WAN, DNS, DHCP).
• Ability to work collaboratively with the team and lead technical discussions.
• Serve Business Partner for solving issue related to computer, laptop and servers.
• Strong troubleshooting, documentation, and multitasking abilities.
• Fluent in English (written and verbal) for client communication and documentation.
• Valid driver’s license and ability to travel to client locations as needed.
• Leadership or team lead experience is a plus.
• Relevant certifications (Azure, AWS, Microsoft, Cisco, Fortinet, Palo Alto) are a bonus.

Why Join Us

• Work in a team-oriented MSP environment.
• Collaborate on solutions and lead security initiatives that make an impact.