Mandarin Banking Advisor - Jobs in Connaught

Job Description

Our client, a top 5 bank, is looking for a customer service representative with the ability to speak English and Mandarin to join their team as a bilingual banking advisor. The position will start with a 6-month, hybrid contract in Calgary, AB.Description:You are a banking advisor, ambassador and an exceptional customer service representative. You champion our clients brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home on a hybrid model.- Taking 50-60 inbound calls per shift from existing clients to deliver an outstanding customer service experience, making every client interaction an exceptional one- Provide assistance with any questions or concerns regarding their products. Examples: Balance checks, opening and closing accounts, PIN resets, digital navigation - website/)- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact- Provide Online Banking technical troubleshooting assistance relating to browser support, site functionality; password reset and sign-in protection issues- Deliver effective root cause analysis, problem diagnosis and solution recommendation that matches the client #39;s level of technical expertise- Educate and assist clients with using RBC digital capabilities for online and mobile banking services.- Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests- Be resourceful with the ability to leverage tools and resources to find the right answers, while cultivating and maintaining relationships with partners and clients to work as one RBC teamMust Haves:- Bilingual in English and Mandarin- 1 year+ of fast paced customer service experience (call centre, fast paced retail, etc.)- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation- Experience working in a team and metrics-based performance environment- Minimum education requirements: High schoolAssets:- Banking experience- Related EducationSoft skills:- Ability to work independently, proven time management, organizational and problem solving skills- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns- Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients #39; needs Monday to Sunday 7 AM to Midnight- Past experience in a customer service role where you provided a variety of needs based solutionsÀ propos d #39;Aston Carter:Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d #39;Aston Carter. Nous n #39;utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d #39;argent.Aston Carter, une division d #39;Aerotek, est un fournisseur d #39;envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d #39;Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s #39;engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnuquot;best of staffing quot; par nos clients et le talent que nous recrutons, Aston Carter s #39;engage à livrer un service hors pair a tous nos partenaires d #39;affaire.About Aston Carter:Please Note: Scammers are posing as Aston Carter. We #39;ll never contact you via Gmail, Telegram, or WhatsApp and we #39;ll never solicit money from you.Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers #39; unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.