Community Relations Manager - Jobs in Coquitlam, BC

Job Description

Job Type: Full time PermanentPlease note this position will be shared between Dufferin Care Center and Guildford Seniors Village.SUMMARY OF POSITION:The Community Relations Manager (CRM) is ultimately responsible for bringing the OutsideCommunity into Our Community, so people can understand who we are and what we do. Wewant to highlight and show off all the great things we have to offer and the outstanding serviceswe deliver each-and-every day. The CRM will grow our lead base and turn prospects intoresidents.Reporting to the General Manager and/or designate and supported by the Director of Sales andMarketing, the responsibility of the CRM is to build relationships, identify sales leads and engagedecision makers to qualify potential residents through networking, event planning/hosting, andcommunity outreach. The successful candidate will be a trusted advisor for those exploringseniors’ living options and have a proven track record of closing sales, along with a passion forworking with seniors.RESPONSIBILITIES:Included but not limited to:1. Achieve occupancy targets by working with the GM and site leadership teams toestablish, nurture and close client relationships. To accurately forecast client needs andbehaviors.2. Arrange and host prospect tours3. Identify community events, sponsorships and other local opportunities for the communityto participate.4. Utilize and maintain the community database on a daily basis. Computer skills are amust.5. Understand market trends, as well as competitor services and offerings from features,rates, incentives, special offerings, occupancies, etc., all to maintain a competitive edge.6. Working closely with the General Manager and the Director of Sales & Marketing tocreate the community marketing plan and annual budget.7. Distribute marketing collateral such as brochures, posters, etc. in targeted locations (i.e.health units, seniors’ centers, community centers, churches etc.).8. Work with other CRM’s to share insights and best practices, including monthlyteleconference calls and quarterly meetings.9. Collaborate with the GM and other departmental managers at weekly meetings toensure operational excellence. This will include training employees on customer servicetechniques and facilitating site tours.10. Meet and/or communicate daily with the General Managers and weekly with the Director,Sales & Marketing.11. Required to work positively and collaboratively with all team members and supervisors.12. Additional duties as directed by the site GM when required.QUALIFICATIONS:1. A minimum of 3 years of sales and customer service experience required2. A passion working with seniors3. Experience and ability to use common computer applications, including databases4. Must have reliable transportation and be able to travel locally responsibility5. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.SKILLS AND ABILITIES:1. Effective written and spoken communication skills2. Excellent interpersonal skill3. Work independently and in a team environment4. Highly organized and able to multi-task5. Highly self-motivated, with a passion for delivering outstanding results6. Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitatemeetings/events), as required7. Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)8. Knowledge and previous use of a CRM or Data Base management system.9. Ability to travel, as required.Quick Apply

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