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Member Experience Representative-Bettie Allard YMCA - Jobs in Coquitlam, BC

YMCA of GREATER VANCOUVER
Job LocationCoquitlam, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Date Posted: September 22, 2022Position Title: Member Experience RepresentativeLocation: Bettie Allard YMCA (555 Emerson St., Coquitlam, BC)Terms: Permanent, Full-Time, 35 hours/weekShifts: Shifts vary but will include weekday mornings, evenings and weekends.Start Date: October-November 2022Salary: 0-500 hours $16.19 per hour 501-1000 hours $16.76 per hour 1001 – 1500 hours $17.34 per hour 1500 + hours $17.95 per hourReports To: Supervisor, Member ExperienceBenefits:

  • Free YMCA Staff Membership
  • Extended Health and Dental Benefits
  • Casual dress code with YMCA branded T-Shirt provided
  • Training and Professional Development Opportunities
  • Employee Assistance Program with free access to counselling
  • Be part of a charitable organization that positively impacts the community
Situation:A new Y for the Tri-Cities and Burquitlam communities!Opening fall 2022, the Bettie Allard YMCA will allow the YMCA to extend our mission of building healthy communities into a new, vibrant, and growing community. Amenities at this new centre of community include Warm Water Teaching and Fitness Pool, Five Lane Lap Pool, Multipurpose Activity Rooms, Family Social Spaces, Universal/Family Change Room, and Welcome and Access Centre.Designed with the community in mind, the new Bettie Allard YMCA will positively transform people’s lives for generations to come. Be part of something special by joining our team that will play an integral role in introducing the YMCA to a new community.Nature & Scope:The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming. The work is performed within established practices and involves routine duties. Tasks are performed under general supervision and duties are assigned with detailed or specific instructions as to methods and procedures to be followed. Major Responsibilities:
  • Promote membership and program sales and services in a positive and professional manner
  • Provide exemplary customer service to all members, guests, and participants in all program areas
  • Provide facility tours
  • Meet and exceed projected sales targets
  • Engage in phone calls and member retention calls
  • Support in program areas including fitness and child, family, youth programming
  • Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
  • Navigate conflict and stressful situations using YMCA standards and procedures
  • Promote philanthropy through the annual fundraiser campaign
  • Assist with training new staff/volunteers in procedures and practices
  • Ensure the safety of all members, participants, staff, and property by following YMCA policies and ensuring they are maintained among all members and staff
Requirements:
  • Current Standard First Aid and CPR-C & AED certificate
  • Computer proficiency, including Microsoft Office and CRM systems experience
  • Experience with ActiveNet an asset
  • Excellent communication and interpersonal skills with customer service orientation
  • Experience in a fitness facility or recreation centre an asset
  • Access to reliable transit or a vehicle
  • Conflict resolution training an asset
  • Fitness Theory, Group Fitness certification and/or Personal Training an asset
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
  • 3 professional references
  • The YMCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be vaccinated as per the timelines set out by the province.
The YMCA of Greater Vancouver is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.Application Deadline: OngoingThank you for your interest and application.Due to the high volume of applications received, only short-listed candidates will be contacted.Quick Apply
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