Front Desk Agent - Jobs in Cornwall, ON

Job Description

DEV Hotel and Conference Centre is looking for an outstanding individual to join us in the position of Front Desk Agent.The DEV facility is home to the largest hotel and conference center in Eastern Ontario. The site is located on 75 acres of indoor and outdoor space in Cornwall, Ontario and is ideal for gatherings and conferences of any size. The hotel offers over 500 guest rooms, as well as 70,000 square feet of dynamic and flexible meeting space. For decades, the facility has continued to evolve and is the site of choice for corporate conferences, sporting events, government training programs, and more.With customer and employee experience as a priority, which is at the heart of everything we do, the successful candidate will be responsible for all aspects of the guests stay at the hotel, such as making room reservations, greeting guests upon arrival and during their stay, providing information on the establishment and its services, as well as on the regions tourist attractions, upselling, and coordinating the establishments various services.If you believe you are the right candidate for this position, we invite you to submit your application along with a letter of interest to sghannam@devhotelandconferencecentre. comIf this role is not for you, please contact us for other opportunities! Do you know the perfect candidate for this position Dont hesitate to tell them about this opportunity.We offer very competitive benefits including compensation, group insurance, RRSP, employee assistance programs and more.SummaryWe are looking for a qualified and talented individual with customer service experience. The Front Desk Agent is primarily responsible for customer arrivals and departures, providing customer service to clients.Duties

• Greet guests upon arrival, and verify reservation information
• Assign rooms, hand out keys and provide hotel information
• Ensure guest satisfaction
• Enter arrivals and departures into the Property Management System (PMS).
• Respond to customer inquiries to ensure guest satisfaction.
• Provide information and referrals to guests.
• Handle and follow up on customer comments and complaints.
• Perform monetary transactions and process customer billing.
• Sales, customer service and service oriented skills.
• Knowledge of hotel management software (Lightspeed Galaxy system an asset).
• Verbal communication skills, smiling and very good interpersonal skills

Key Competencies

• Provide an outstanding experience to build customer loyalty.
• Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization).
• Communication and teamwork.
• Neat presentation and appearance.
• Sense of autonomy, organization, and dynamism.
• Ability to follow directions and willingness to learn.

Qualifications sought

• 1 year or less of experience in a similar position in the hotel industry
• Bilingual - oral and written (French and English)

Job Type: Full-timeSalary: From $15.50 per hourSchedule:

• 8 hour shift

Ability to commute/relocate:

• Cornwall, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected