Track and Trace / Customer Service Representative - Jobs in Courtice

Job Description

Track and Trace / Customer Service Representative Track and Trace / Customer Service Representative – Guelph Wellington Group of Companies, the fastest growing company in the transportation/logistics industry, is seeking a motivated individual looking to grow their career. This position is open to anyone who wants to advance their personal and professional development. This is an excellent opportunity to get your career on the fast track to success with a ton of room to advance in a variety of different positions. Wellington has an industry leading company culture which has resulted in excellent retention among our staff and fleet of professional drivers. If you want to surround yourself with energetic, competitive, hardworking people who have a passion for success then Wellington is your future home. Position: Track and Trace / Customer Service Representative Organization: Welington Group of Companies Location: Guelph, ON Canada Posting Start Date: 2/3/2023 Date Posted: 2/3/2023 Requirements Requirements: • General Geographical Knowledge (Continental USA, Mexico and Canada) • Strong Organizational and Time Management skills • Exceptional communication of English Language (read/write/verbal) • Attention to detail when completing documentation • Ability to work with minimal supervision • Strong customer focus • Ability to adapt in a fast-paced environment • Ability to demonstrate good judgment • Ability to problem solve and improve processes • Reliable mode of transportation to our Guelph Location Preferences: • Prior experience in the Transportation industry • Experience with calculating transit time based on mode of transport • Ability to self-motivate About the Role: • Tracking and Tracing (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures) • Building Customer Relationships (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, Relaying updates, organic growth on customer lanes/freight opportunities etc.) • Building Carrier Relationships (Productive carrier relationship development, handling and management of difficult situations, etc.) • Order Entry/Contracting (inputting freight details to facilitate the movement of our customer’s freight) • Coordinating and monitoring shipment bookings with Wellington offices and other service providers • Confirming and monitoring shipments picked up from various client locations • Verifying accuracy of shipping documents received from client. • Enter shipment details into internal software (Fleet Manager) • Work with client to resolve any discrepancies • Arrange pick-up of shipments within North America • Follow up on all shipments through to delivery; obtain POD copies for all shipments and update the customer • Respond to all customer inquiries • Stay in communication with operations team to help push information needed for customer updates. What we provide: (2 positions available) • 1st position =Mon-Fri (Day shift) – Full Time. • 2nd position= 4 days on, 4 days off (12-hour shifts) – Full Time • Bi-weekly pay/Direct Deposit • Bi-annual Performance Reviews • Benefits (after 90 days of employment/Company pays 50% of monthly premium) • Excellent company culture with group events and a positive atmosphere.