Front Office Supervisor - Jobs in Cypress Hills Provincial Park, SK

Job Description

Job InformationJob Requisition ID: 33721Ministry: Environment & ParksLocation: Cypress Hills Provincial Park (Hidden Valley Ski Resort)Full or Part-Time: Full-TimeRegular/Temporary: TemporaryScope: Wage OpportunityClosing Date: Open till Suitable Candidate FoundClassification: Program Services 1About UsHidden Valley Ski Resort is located in Cypress Hills Provincial Park, (also known as Cypress Hill Interprovincial Park). The Park spans the Southeast corner of Alberta and the Southwest corner of Saskatchewan. The unique landscape of the area contrasts the surrounding prairie landscapes, making it an exciting destination for winter recreation opportunities.Cypress Hills Provincial Park (CHPP) is home to Hidden Valley Ski Resort (HV) as well as a diverse range of Cross Country Ski Trails. The Ski Resort is located on the Alberta side of the Park, 10 minutes from the town site of Elkwater, AB and 40 min from Medicine Hat, AB. For more information about Hidden Valley Ski Resort, visitRoleWe are looking to hire a Front Office Supervisor to oversee the front office activities at the Hidden Valley Ski Resort for the winter ski season.Front Office Supervisor duties include, but are not limited to:

• Training and daily supervision of seasonal staff including conducting performance reviews and scheduling
• Coordinating daily tasks of the team and ensuring daily procedures are followed
• Reviewing staff timesheets for accuracy before submitting
• Creating and fostering an inclusive, positive work environment for all staff and visitors
• Reviewing and reconciling ski hill revenue
• Managing till floats, retail sales, inventory, orders, Point of Sales system, and vendor relations
• Managing invoices and tracking expenditures
• Daily opening tasks, closing tasks, and ensuring the ski hill is open to the public during scheduled hours of operation
• Operating POS System and trouble-shooting issues
• Providing on-site concern management, troubleshooting, reporting, response and follow-up to customer complaints
• Ensuring excellent customer service and positive guest experiences
• Learning and adhering to emergency protocols to support visitors and staff in emergencies
• Participating in and following OH&S policies and procedures
• May be required to assist in various departments as needed

QualificationsEducation and Experience:

• Two-year diploma in a related field such as business, recreation and park management, tourism and/hospitality); equivalencies will be considered on the basis of 1 year of education for 1 year of experience

Other mandatory requirements:

• Recognized current Standard First Aid Certificate
• Current CPR Level "C" Certificate / AED

Assets:

• Excellent customer service, interpersonal and team work skills
• Ability to problem-solve in a fast paced environment
• Well-developed organizational and time management skills
• Strong attention to detail and the desire to make things better through improving processes, continuous learning, and helping others develop their skills.
• Proficiency with computer programs – Microsoft Office and Adobe
• Retail and/or cash-handling experience and/or administration experience
• Customer service and point-of-sales experience strongly preferred
• Supervisory experience
• Knowledge of Hidden Valley Ski Resort facilities

APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies:AGILITY – Ability to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.BUILDING COLLABORATIVE ENVIRONMENTS – By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.CREATIVE PROBLEM SOLVING – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.DEVELOPING SELF AND OTHERS – Actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top-level customer service.DRIVE FOR RESULTS – Ability to champion innovation and display high standards in programs, initiatives and services.SYSTEMS THINKING – This position is one component of a larger work environment that includes other program areas so its important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.Salary$29.06 to $37.78 per hour

• Weekend shift differential is paid at a rate of $3.25 per hour.

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

NotesTerms of Employment:

• Shifts are 8 hours a day, up to 40 hours a week.
• Candidates must be willing to work weekends and holidays, varying start dates from December 1, 2022 until March 31, 2023, pending end of ski season and operational needs.
• Various low cost accommodations are available for rent in Elkwater,
• There is no public transportation to the Ski Resort, You must have reliable transportation to and from work. The Ski Resort is located about 10 min from Elkwater and about 40 min from Medicine Hat.

How To ApplyIf you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs atApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.Resources for applicants:It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.sidon@gov.ab.ca.If this competition is closed as per the closing date noted above, please continue to checkQuick Apply

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