Process Improvement Manager – Client Operations - Jobs in Dallas, MB

Job Description

Job TitleProcess Improvement Manager – Client OperationsJob Description SummaryThe Process Improvement Manager leads selected complex improvement projects and initiatives with broad scope and high impact to the business. The Process Improvement Manager supports major and complex assignments with long-term business impact, manages complex issues within functional areas area of expertise, and contributes to the overall business strategy. The Process Improvement Manager has the responsibility to execute specific initiatives and collaborate with stakeholders across service lines, while enabling exceptional client service and delivering on all aspects of the assigned scope. The Process Improvement Manager is responsible for managing the Client Operations Accelerator Program and will support the larger organization in a matrixed environment.Job DescriptionGuarantee effective execution of improvement programs by applying Agile, and Lean methods for prioritization and follow throughDrive effective execution of routine management including a standard and disciplined ritual to check sustaining KPIs and monitor the processes thus sustaining resultsPartner with leaders to define and execute business initiativesProvide advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and qualityWork with key initiative stakeholders to develop project deployment strategy, goals, and priorities across their facilities/ real estate needsServe as a change agent by stimulating, and institutionalizing business excellence initiativesMentor and advise team members in the use of continuous improvement methodologyConduct regular project reviews to assure accomplishment of key resultsCommunicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practicesPerforms other related duties as required or requestedImportant Education / CertificationBachelor’s Degree requiredCommercial Real Estate Experience Highly PreferredLean Six Sigma Green Belt preferredLean Six Sigma Black Belt preferredAgile and Scrum experience requiredAgile SAFe experience preferredKnowledge, Skills, And Abilities5 years of management experienceCommercial real estate experience7-10 years of combined process improvement and agile background with application in business processesDemonstrated ability to excel in all customer service areasStrong analytical skills; Strong project execution and Project management skillsGeneral knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard)Executive-level presentation skills, with demonstrated confidence to challenge executivesStrong oral and written communication skills; Strong interpersonal skillsKnowledge of problem-solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniquesStrong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project)Ability to travel up to 20%#LI-RemoteCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.Quick Apply

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