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| Job Location | Delta |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
User Support Specialist Delta, British Columbia, Canada Location: City Hall Employment group: CUPE Local 454 Hours of Work: 35 Job ID: 23-246 EX One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities – Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.*This is auxiliary/casual work for approximately 6 months* The City of Delta is looking for enthusiastic candidates to support the Information Services division with a system update project. This role will work under supervision with some latitude for exercising independent judgment. A key focus will be supporting users in the provision of computer support and problem resolution services to the organization. This will include desktop hardware; software and related equipment installations, M365 Exchange email rollouts upgrades, moves, changes and troubleshooting. You will act as a point of reference for other staff by answering questions, demonstrating and documenting work methods and procedures. Ideal candidates are able to think logically and analytically with a problem-solving focus and have the ability to perform under pressure while meeting deadlines established according to corporate priorities. Experience providing superior customer service through clear communication and listening skills is a must. The work takes place within an ITSM ITIL compliant service desk environment. Academic and practical knowledge of computers, computer programming, applications, networking and support in an IT environment is required. The ideal candidates will have completed a two year certificate program in computer technology or related discipline at a technical institute or community college, plus considerable knowledge of Information Technology Service Management and the ITIL framework. A valid Class 5 BC Driver’s license is required.We thank all applicants for their interest; only those under consideration will be contacted. Copies of relevant professional certificates, degrees, or tickets must be submitted with your application. Preferred candidates will be required to submit a Police Information Check.