Infrastructure Support Specialist - Jobs in Downtown

Job Description

Infrastructure Support SpecialistWhy this is the Perfect Opportunity for YouWith 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 CADA Laureate Winner, a 2021 TSX30 Winner and currently holds 14 OEM Performance awards.Culture at AutoCanada is everything! Our culture is based on:

• Drive for Performance
• Trustamp; Transparency
• People Development
• Promoting from Within
• Accountability to Ourselvesamp; to Each Other

We strive to build value for the people who choose us every day: our people, our clients, and our investors. We do this by holding true to the values that guide us. Our culture is who we are and how we show up - as individuals and as a team.Who we are looking for:The Infrastructure Support Specialist plays a crucial role in managing and supporting our CDK infrastructure related aspects of devices within AutoCanada. This position involves overseeing the configuration, deployment, maintenance, and troubleshooting of infrastructure components to ensure optimal performance, security, and reliability for our Dealer Management System. The role requires expertise in endpoint management tools, infrastructure support, and a strong understanding of network and system configurations.You will succeed in this role if you have excellent customer service experience, self-motivated, goal oriented, detail oriented, and a willingness to learn. This position requires continuous professional development, and this position will offer career growth potential for motivated individuals. This role provides opportunities to progress in technical and non-technical areas.Why you will love this job:We have an enthusiastic and highly effective team with no end to challenging and interesting work. Be a part of a team that works hard and has a lot of fun along the way. This group is constantly being recognized for their first-class service.Our company is a recognized national leader in business innovation and features in the top 30 best performing companies on the TSX. The company and our team are growing, and the expansionary mindset holds considerable potential for the right person.What you will do:

• Endpoint Infrastructure Management:
• Maintain endpoint infrastructure components, including servers, networking devices, and associated systems
• Configure and manage endpoint infrastructure services such as Active Directory, DHCP, DNS, and Group Policy
• Collaborate with cross-functional teams to ensure alignment between endpoint infrastructure and overall IT architecture
• Deployment and Configuration:
• Oversee the deployment, configuration, and provisioning of endpoint infrastructure hardware and software as it relates to our Dealer Management System
• Deploy and maintain standardized configurations for devices and ensure consistency across the infrastructure
• Incident and Problem Resolution:
• Provide advanced technical support and resolution for escalated endpoint infrastructure incidents and problems
• Conduct root cause analysis for complex endpoint infrastructure issuers and implement corrective measures
• Documentation and Knowledge Sharing:
• Create and maintain documentation, standard operating procedures, and knowledge base articles related to endpoint infrastructure
• Conduct training sessions and provide guidance to junior tam members on endpoint infrastructure best practices
• Document technical recommendations and provide technical advice and guidance to management, operations and operational team members
• Provide support by bridging communication between vendors, clients, and technical and business teams.

What you bring to the table:

• Customer Service Focus. Demonstrates patienceamp; understanding with a strong desire to helpamp; support people
• Troubleshootingamp; problem solving. Ability to understand and accurately interpret the meaning, purposeamp; priority of issues and requests reported. Identifying, analyzingamp; solving problems quicklyamp; efficiently
• Time management. Ability to prioritizeamp; manage several tasks with minimal supervision
• Collaboration. Partners effectively with teammates to deliver an exceptional experience
• Communication. Excellent written and oral communication skills to communicate with both technical and business team members and colleagues across the organization as well as external service providers
• Education. Bachelor #39;s Degree in Computer Science or related discipline, or equivalent experience
• 5+ years experience with proven experience in leading technical large-scale system and endpoint deployments
• Extensive experience in infrastructure support, endpoint management, or similar role
• Experience with endpoint management tools (e.g., SCCM, Intune, JAMF, ManageEngine) and infrastructure monitoring tools
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Experience with CDK products and processes (DMS, Service, etc.) would be considered an asset

Apply Now!For more information on our Company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.We thank all applicants for their interest; however only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.careers@autocan.ca   #IM/IT