Senior Business Analyst, Operations and planification - Jobs in Downtown

Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you #39;re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It #39;s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleThe Digital and Ai Initiatives team is growing and we are looking for the next Senior Business Analyst to join our team!Reporting to the Manager - Operationsamp; Planning, this person will assist as a proxy Product Owner and have a large impact on implementing various Digital and Ai initiatives for the Intact Financial Corporation and its subsidiaries. You will be responsible to collaborate with business stakeholders nationally to ensure the effective definition of business requirements for our IT partners. You will be responsible for clarifying business objectives; obtaining, analyzing, documenting, validating and communicating business requirements and impacts. Your key objective will be to manage the performance of the Speech Analytics and Client Agent Match components with the goal of soliciting user feedback and business impacts, and propose guidance and strategies to remove any roadblocks impacting business objectives.What you #39;ll do here:

• Act as an intermediary between IT, Quality Data Analysts, Data Science Lab, Ai Developers, end users and managers from different business units
• Plan and coordinate project activities related to organizational requirements or changes
• Obtain requirements from business communities using techniques such as interview and leading requirements sessions. Document requirements obtained from the business community using defined templates
• Analyze information obtained from various sources, detail the high-level view and provide users with recommendations to their problems
• Release and change management - manage Pre and Post implementation support activities, meeting stakeholders and IT business partners to ensure objectives are being met and issues are being communicated and resolved
• Assist in creation of product strategic roadmap - manage the product backlog and create user stories for improvements
• Comfortable working in an Agile / SCRUM environment (JIRA, Confluence, MIRO, etc.)
• Ensure the link between the business units, the technology teams and the support team.
• Participate in a working session with experts from different fields.
• Assist team in improving productivity and reducing risks and high costs through effective analysis
• Identify the need for change to assess and communicate the impacts
• Support the Quality Assurance team during Test Planning and Execution - responsible for building manual test case scenarios in environments (DEV/UAT) involving QA, Analysts and business stakeholders
• Identify the need for change to assess and communicate the impacts

What you bring to the table:

• Level of education required: Bachelor #39;s degree in Business Administration or any equivalent combination of education and experience;
• Minimum of 3-5 years of relevant experience in positions requiring business analysis, requirements definition and preparation of related documentation.
• Experience in business process review
• Highly develop analytical skills facilitating problem solving
• Demonstrated ability to cope with change effectively
• Client-oriented
• Must have demonstrated initiative and autonomy
• Skills for time and priority management
• Can manage multiple initiatives at the same time
• Team spirit and strong collaborator
• Good communication skills (oral and written)
• Experience in Functional analysis and Mentorship
• Intermediate/advanced knowledge in micro-computing and data analytics (PowerApps, PowerBi, Excel spreadsheets, SQL, etc.)
• Knowledge of the insurance industry is an Asset
• Bilingual (French and english) Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. (asset)
• No Canadian work experience required, but need to have authorization to work in Canada.

#LI-HybridWhat we offerWorking here means you #39;ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We #39;ll work with you to meet your needs.Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.