Account Manager - Jobs in Dufferin

Job Description

POSITION DESCRIPTION ROLE: ACCOUNT MANAGER TEAM: ACCOUNTS LOCATION: TORONTO (HYBRID)OVERVIEW Account Managers are responsible for overseeing small to large size programs, and the cross-functional teams that contribute to program developmentamp; execution. The Account Manager acts as a client advocate and works with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience. To succeed in this position, you should have exceptional communication and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients. This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office. CORE RESPONSIBILITIES  Client Relations

• Building relationships with clients based on trust and respect
• Producing and executing on behalf of clients with excellence
• Productionamp; execution may require work to be performed in-field, or in the office, and will vary on a program-by-program basis
• Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team
• Maintaining updated knowledge of client products and services
• Identifying and informing on industry trends
• Collecting and analyzing data to learn more about consumer behavior, before the program and afterward
• Acting as an extension of your client throughout the planning, execution, and wrap-up phases – always keeping your client top of mind.

Team

• Collaborate with internal Salt departments to facilitate client need fulfillmentt
• Work with your manager to develop a team of executors to support you where/when required
• Training, leading and managing Brand Ambassadors, Coordinators and/or Account Executives (programamp; team dependant)
• Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required

Financial

• Understanding agency pricing model
• Building small, mediumamp; large sized program budgets
• Reconciling all sizes of program budgets; staying in close contact with the finance team as required
• Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
• Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale
• Supporting with driving business growth in an effort to reach objectives

Business Operations

• Overcoming challenges and making suggestions to improve processes
• Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures
• Supporting your team with ancillary projects that support either the client or Salt on a daily basis

EXPERIENCEamp; SKILLS

• 4 - 5 years’ experience in the marketing industry, with experience executing programs on behalf of a client
• Exceptional verbal and written communication skills
• Adaptability and strong problem-solving skills
• Experience managing program budgets
• Excellent active listening skills
• Experience presenting in front of internal and external teams
• Ability to build rapport and collaborate with others both internally and externally
• Proven organizational skills
• Understanding. Of consumer behaviours and industry trends
• Strong foundational technology skills – familiarity with O365, social.amp; digital media
• Passion for marketing and partnerships

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