Guest Service Agent - Jobs in Dwight, ON

Job Description

PORT CUNNINGTON LODGE is the place where historic Muskoka charm meets understated luxury on the tranquil shores of Lake of Bays. A premiere family resort and marina offering consistently genuine and authentic hospitality to our Guests and co-workers.We are always looking for talented individuals to join our growing team of hospitality professionals.Are YOU someone: WHO loves to work within a team to provide unique and memorable experiencesWHO will take pride and ownership of your position in all you touch and doWHO will approach each day, shift, task in a positive and optimistic mannerWE will offer:

• Competitive wages
• Paid Training
• Free golf at Bigwin Golf Club
• Food and Beverage discounts for you and your family
• Use of the lodge facilities, nature trails, waterfront and tennis courts
• Reward and recognition program
• Team member referral program
• Scholarship program
• Staff accommodation options
• Discounts at many resorts/hotels/inns within Resorts Ontario membership.
• Training and Development to support personal & professional growth

GUEST SERVICES AGENT*This position is for the entire season, ending October 31st.FUNCTION: To ensure the highest level of guest satisfaction to all guests, groups and social event guests upon arrival at the lodge, assisting them during their stay, and booking their next reservation.RESPONSIBILITIES:

• Creating high levels of guest satisfaction through dedication to customer service in all guest interactions.

• Handle all incoming reservations in a prompt and courteous manner using upselling techniques to maximize room rates.
• Promote recreation activities and outlets to guests
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
• Provides guests with information such as local restaurants, attractions and directions within Muskoka area
• Resolves minor guest complaints to the satisfaction of the guest; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Reviews daily front office work and activity reports generated by Night Audit Review.
• Front office communication book on a daily basis
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes payments report, prepares deposits.
• Prepare welcome letters, guest room deliveries before guest arrival
• Continually support all marketing and merchandising strategies, supporting resort goals and activities.
• Promotes Lodge facilities, Dining Room, Golf and special events
• Ongoing attention to property security and maintenance conditions.
• Ongoing administrative duties as needed
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Performs related tasks and participate in special projects as assigned by management.

JOB REQUIREMENTS: Experience:

• High school diploma/GED required

• Hospitality related post-secodary education preferred

• 2+ years front desk experience in the hospitality industry preferred

• 1+ years customer service experience preferred

Skills:

• Able to work weekends, holidays and shifts vary from days, mid-shift and evenings. Hours of department from 7am-11pm daily.
• Exceptionally strong guest service skills to ensure superior guest service

• Ability to communicate effectively in English both written and verbal

• Strong organizational and time-management skills

• Passion and drive to work and excel in the Hospitality Industry

• Able to work in a fast pase environment, multi-task and meet deadlines

• Able to lift, carry, move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted.Port Cunnington Lodge is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.Port Cunnington Lodge .. Memories start here!Contract length: 6 monthsApplication deadline: 2021-07-09Expected start date: 2021-06-28Job Types: Full-time, ContractSalary: $15.00-$18.00 per yearSchedule:

• 8 hour shift
• Holidays
• Weekends

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No