Lead, Clinical Systems Support - Jobs in Edson, AB

Job Description

Your Opportunity:As the Middleware Lead, North Zone, you will be part of a collaborative and innovative team, leading Alberta Health Services on a journey to modernize legacy medical systems with the latest technology and sustain a fleet of over 100 medical middleware systems. We are a nimble team, continuously learning through experimentation, research, and professional development opportunities. Who You’ll Work With: Working under the guidance and mentorship of the Manger of Middleware Services & North Zone Director Clinical Engineering, you will support a robust team of biomedical engineers and IT-Analysts in supporting applications, software and services to the North zone. What You’ll Do: Build and Operationalize New Systems. Own and manage the end-to-end build of systems, engaging clinical, IT, Biomedical and vendor partners as required. Implements, tests and remediates where required non-functional requirements (HA, backup, Alerting, DR, Controls). Ensures success in building and migrating applications, software, and services as required. Configure and Enhance Existing Systems. Maintain and support the configuration of various medical Infrastructure systems. Support and implement systems upgrade. Optimize and support our existing Middleware and Tools Technology in local and datacenter based solutions. Minimize system integration complexity while maintaining system reliability and business continuity objectives. Plan own work to meet given objectives and processes. Remain current on operation system administration procedures and best practices, and ensures learning is documented and disseminated to the broader team. Update knowledge of accepted industry and company standards to improve service delivery. Collect data and delivers reports on medical technology and technology processes.Description:The Middleware Services team is responsible for delivering medium to large scale provincial solutions that enable the exchange of data from medical devices to the Clinical Information System (CIS). This occurs across all areas of medicine, integrated across the entire AHS continuum of care. From diagnostics and internal medicine, to obstetrics, surgery, anesthesiology, laboratory and pediatrics, medical device middleware is used to ensure timely data is available to inform clinical decision making. The Lead, Clinical Systems Support (CSS) is accountable for the maintenance and enhancement of middleware solutions at AHS within a particular zone, including leading and influencing multiple interdisciplinary teams to deliver effective solutions that have a high level of strategic importance, external stakeholder engagement and risk. The Lead, Clinical Systems Support (CSS) is responsible for the following: Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. Maintains application release schedules and ensures alignment across key partners and stakeholders. Actively manages interdependencies, resources and task level priorities between projects and operational work Communicates, manages expectations, and represents AHS interest to interdisciplinary stakeholders Monitors operational initiatives’ progress against standards, timelines, plans and budgets. Leads efforts in executing middleware configuration management, vendor management, problem mitigation, change management, and critical situation management for mission-critical systems. Provides consultation and technical solutions to management on complex systems integration, compatibility, expandability, ease of use, and multiple platform issues as they relate to middleware.

• Classification: IT Application Srvcs Level 4
• Union: Exempt
• Unit and Program: Information Technology - Provincial Support Services
• Primary Location: Edson Healthcare Centre
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 29-JUN-2022
• Date Available: 18-JUL-2022
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 5
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.52
• Maximum Salary: $59.20
• Vehicle Requirement: Drivers License, Vehicle Provided

Required Qualifications:Bachelor’s Degree in Computer Science, College Diploma in IT, or equivalent industry. Minimum of ten (10) years of related IT experience. Minimum of five (5) years of progressive management experience in IT Service Delivery. Extensive experience of understanding and documenting current solution delivery landscape and presenting at the executive level to gain consensus and approval. Experience of project management in a range of midsize-to-large initiatives with above-average levels of complexity and business criticality. Experience in managing budgets. Enterprise experience in IT operations management, preferably in a Microsoft environment. Strong understanding of enterprise frameworks such as ITIL and ITSM. Strong leadership and interpersonal skills to build a high-performance team. Strong interpersonal, written/verbal, and organizational skills.Additional Required Qualifications:Client Management: experienced in effectively interacting and communicating with business partners. Experience in managing client satisfaction regarding a set of applications and services. Product and Project Management: experienced in managing multiple dependencies between projects, through technical and financial perspectives. Value Management: can identify the effectiveness and completeness of business and technology strategies and ensure alignment with clients and other applicable cross-organization strategies.Preferred Qualifications:Experience with biomedical devices strongly preferred. Experience with medical infusion pumps (Baxter, Alaris, Medfusion, etc.). Experience in Healthcare strongly preferred. Experience with biomedical device integration. Strong customer service orientation.Quick Apply

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