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Bilingual French- Representative, Client Service - Jobs in Etobicoke, ON

ADP
Job LocationEtobicoke, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Tier 1: Client Services Representative - Fund Direct / Smart ComplianceGJA Code09921741Family/SubFamily/Career Band/LevelService/Client Service and Product Support/HCM Product Advisory/Tech Support/2Grade4BonusWin as OnePosition DescriptionThe position of Client Services Representative (CSR) supports our Employee Financial Solutions organization and is focused on the Fund Direct (FD) and Smart Compliance (SC) business. This position is responsible for ensuring satisfaction and providing service excellence in the FD/SC Canada team. Provides support to clients and internal business partners. Acts as first level of support and subject matter expert, educating clients on product features and functionality. Handles and resolves inbound inquiries related to product and International Money Movement (IMM) while meeting quality expectations within established metrics. Performs routine research and work related to client inquiries.Responsibilities

  • Act as first level support and subject matter expert for clients and other CSRs
  • Respond to incoming queries from clients while providing resolution
  • Use Siebel/CEH system to document client interactions and problem resolution
  • Educate clients on product features and functionality
  • Possess detailed knowledge of policies and procedures with a broad understanding of the client operation
  • May provide training support for new hires
  • May coordinate the rollout of client-specific procedures within the service center
  • May help build and maintain knowledge sources
  • Provides research and consultative service support to internal and external clients
  • Perform other related duties as assigned
Preferred QualificationsEducation:
  • BA degree preferred and/or equivalent experience and training
Experience:
  • 1-3 years experience with Payroll and/or Financial Services
  • Previous call center experience an asset
Generic Skills:
  • Effective oral and written communication skills
  • Ability to follow operating procedures and instructions
  • Must be able to work well under pressure while maintaining a professional demeanor
  • Ability to multi-task is essential
  • PC skills a must to be proficient in various Applications
  • Effective time management
  • Bilingual French/English
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.Quick Apply
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