Night Auditor Virtual Hiring Event - Jobs in Etobicoke, ON

Job Description

Join the Radisson BLU Toronto Downtown Hotel as a Night Auditor!We are currently recruiting for a full-time and part-time Night Auditor to work at the Radisson BLU Toronto Downtown Hotel. The Night Auditor works the overnight shift, keeping an eye on the building, assisting guests and fulfilling the financial reporting function for the hotel’s daily operation. We have a great team in place and you’ll be in the company of some pretty awesome people.What we offer:

• Full-time & part-time work with like-minded team members who are passionate about their work and keep things fun, everyday!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Night Auditor’s Key Responsibilities:

• Greet guests at every opportunity and assist with late arrival check-ins and early morning departures, upon arrival, all while providing a warm and friendly experience.
• Administer all night audit functions, including but not limited to, balancing all revenues and settling accounts nightly.
• Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures.
• Ensure guest billing is accurate and that financial controls are thoroughly followed.
• Greet all incoming and outgoing calls in a professional and timely manner;
• Resolve guest concerns, assist guests in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Service Express Bellman or Agents.
• Work closely with other departments to ensure a seamless and exceptional guest experience.
• As the key team members working during the overnight shift, responsible for responding to emergency situations (training is provided).
• Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun!
• Perform other reasonable tasks as assigned by management.

Qualifications for the Role:

• Previous experience working at a Hotel Guest Service Agent or Night Audit is a definite asset.
• Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
• Possesses a basic understanding of financial systems and processes.
• Excellent written and verbal communication, and positive attitude.
• Proven customer service skills and resolving customer concerns.
• Strong computer skills, specifically in Word and Excel, and experience with a Property Management System is an asset.
• Strong organization skills and a proficient multi-tasker.
• A self-motivated individual with the ability to initiate action and complete projects in a timely manner with minimal supervision.
• Must be available to overnight shift (typically 11pm-7am), including, weekends and holidays. On occasion, may be required to assist with shifts during the day or evening.
• Must be legally authorized to work in Canada.

We have implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process.About the Radisson BLU Toronto DowntownAt the Radisson BLU Toronto Downtown, you’re as close as you can get to the hottest spots in Canada’s largest city. Walk to Toronto Harbour. Stretch out on a pool chaise with the CN Tower for a backdrop. Shop at boutiques in the Distillery District. Toronto is full of energy with neon-bright street art, ethnic eats from Peru to Pakistan and the country’s best nightlife. Our hotel puts you within steps of the Entertainment District and attractions like Rogers Centre, the St. Lawrence Market, and the Metro Toronto Convention Centre.At the Radisson BLU, we’re obsessed with the small details that leave a lasting impression. Whether you need tickets to the Art Gallery of Ontario or you want to know an awesome spot for Chinatown dumplings, we’re here to help you discover the best that downtown Toronto has to offer.To learn more about Silver Hotel Group, visit About The Silver Hotel GroupTechnical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.Preferred dress codeBusiness casual (dress pants/skirt, button down/blouse, optional tie)About Silver Hotel Group (Pantages Hotel & Radisson Blu Toronto- Front Office)Silver Hotel Group is a fun-loving, family-owned hotel company. We’re growing fast but never forget our roots. We understand that hospitality is all about people! Our mantra, YOU MATTER, encompasses our guests, our team members, partners, suppliers, and the communities we do business in. Our team members are social, knowledgeable, and empowered to operate our hotels, creating exceptional experiences for guests each and every day.At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map:

• Accountability
• Teamwork
• Leadership
• Diversity
• Integrity
• Giving
• Fun
• Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.Help us build something exceptional!What is a virtual interviewVirtual interviews help employers connect with job seekers when theyre not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.Quick Apply

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