Summer Student - Client Feedback Facilitator - Jobs in Etobicoke, ON

Job Description

The Canadian Mental Health Association/Peel Dufferin Branch (CMHA/Peel Dufferin) is pleased to announce that we are currently recruiting for the position of Summer Student - Client Feedback Facilitator.This is a Canada Summer Job 2021. This is a Temporary full time eight (8) week position of 35 hours per week. Approximate contract dates between: May 30, 2021 - September 3, 2021. This position works Monday - Friday, 35 hours per week. Due to Covid-19, remote work will be available.Requirements:Be between 15 and 30 years of age at the start of the employmentBe a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employmentHave a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulationsMust be able to work all 8 weeks consecutivelyCriminal Record Check requiredHourly rate: $15.25Summary of job responsibilities:To assist with the implementation, delivery, evaluation and data entry of the evidence based Ontario Perception of Care (OPOC) Client Survey across the organization. This position will be responsible for creating and maintaining standardized processes that will directly engage clients in providing feedback on their service experience with CMHA Peel Dufferin.Key Responsibilities:Create and maintain a system to support a client feedback process across the agency.Support clients and families with the completion of their perception of care feedback in person and/or by telephone interviews.Enter and update client surveys in the CAMH OPOC database including contact entries in our electronic health record system (CRMS).Work collaboratively with the Direct Services to package OPOC materials for clients.Support the on-going delivery, monitoring and evaluation of client feedbackSkills & Qualifications:Was registered as a full-time student in the health care or social services sector during the preceding academic yearPrevious administrative experience, as well as experience working with client/patient related or driven databases would be an assetPossess open, non-judgmental attitude towards people with mental illnesses and/or disabilitiesKnowledge of Microsoft Office SuiteAttention to detailStrong Interpersonal skills and comfort level working with people with mental illness and addictionsExcellent verbal and written communications skills both in person and over the phoneAbility to work independently in a multi-task environment and to prioritize tasks in a manner that meets staff needs and program objectivesCMHA Peel Dufferin is an Equal Opportunity Employer.We are committed to diversity and inclusiveness at our workplace and recognize the unique contribution every individual makes to the community.We acknowledge that removing and reducing existing barriers and preventing new barriers is required in providing opportunities that foster independence, inclusion, and dignity for people of all ages, genders, cultures, and abilities. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.CMHA Peel Dufferin is committed to pay equity and right to equal treatment without discrimination in accordance with the Ontario Human Rights Code in all aspects of the workplace environment and employment relationship.We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the HR Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially. We thank all those who apply, but only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.