Vice President, Client Success - Jobs in Etobicoke, ON

Job Description

ADP is hiring a Vice President of Client ServicesWe are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. Weve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_VideosADP Canada is a very successful b2b technology driven organization that provides businesses of every size the tools to help their people thrive. From basic payroll to complex people management systems and analytics, they help business leaders make better decisions. Their clients trust their unmatched experience, deep insights and cutting-edge technology to manage critical office functions, including:

• Payroll
• Time and Attendance
• Human Capital
• HR Management
• Comprehensive Outsourcing Services

ADP Canadas 2,200 Canadian associates are proud to support more than 35,000 businesses from coast to coast. ADP Canada employs more certified payroll professionals than any other organization in Canada. ADP is a world leader in people management systems and services. More than 860,000 organizations and 34-million people around the world look to ADP for the tools and information they need to get things done. Thats why ADP Canada invests each year in research and development. Theyre not just building a new HR system - theyre building a better workforce.THE POSITIONBased at either the Toronto head office or the Montreal regional office or Halifax, this role will report directly to the Senior Vice President of Service. The Vice President of Client Success is a pivotal and influential role that leads the organization in the discipline of understanding our clients and deploying strategic plans that enable cross functional efforts. The ideal candidate will strengthen our client-centric culture to improve satisfaction, loyalty and advocacy measured through best-in-class NPS and record retention rates.The VP Client Success will lead a diverse team of 70 professionals, who work closely and partner with peers across the organization including Sales, Marketing, Strategy, Product and Finance to drive proactive and innovative solutions for our clients.KEY RESPONSIBILITIESThe VP Client Success will be responsible for all facets of client success, and will collaborate with Service Delivery leadership and the stakeholder community to:

• Build, lead and implement the Client Success business strategy
• Identify improvement and innovation opportunities and oversee the execution of the Client Success roadmap
• Construct and lead the development of the Client Success operating model that is able to scale to serve our growing client base, delivering a differentiated client experience that reflects our values, and drives client advocacy, reference-ability, retention, and increased revenue
• Inspire company-wide culture of Client Success by maintaining a broad client feedback loop and bringing the clients voice to Sales, Marketing, Strategy, Product, Finance, and Leadership
• Provide insights on the client experience journey to help us take our client engagements to the next level, guiding our clients according to their required outcomes, states of maturity, products and segment.

Ready to #MakeYourMark Apply now!To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_VideosQUALIFICATIONS

• BA/BS in Business Administration, or the equivalent in education and experience, required. Advanced degree preferred.
• Bilingualism (English and French) would be an asset.
• 10-15+ years of comprehensive client experience leadership background gained in fast paced and complex technology driven businesses of relevant size and scope.
• Demonstrated ability in driving the Client Success Mission which includes strong client expansion and growth, assess the needs of the organization and develop and implement a winning client success strategy focused on exceeding client expectations.
• Experience working in and leading a high growth business, demonstrate agility and be able to work well under pressure.
• Experience leading teams in a matrix environment, possess excellent organizational and time management skills for managing multiple, diverse and conflicting activities.
• Understanding of the structure, products, service delivery models and economics of a Service industry is critical.
• Ability and experience to manage senior or executive level relationships, and possess knowledge of the marketplace and competitive landscape.
• Excellent communication, presentation and facilitation skills.
• Experience in leading strategic planning initiatives.
• Background in client experience and sales, with a proven background with escalation and campaign management and performing needs assessments. Understands the perspective of the client and takes actions to integrate their needs with the products and strategic direction of ADP.
• Applies the understanding of industry technology, terminology, workflow and structure to recommendations, strategies, problem solving, communication, training, and implementation.
• Knowledge of payroll products and payroll industry preferred.
• Experience in leading complex transformational change in a systematic way (people, processes, tools and mindset change). Ideal candidate has experience overseeing diverse and geographically dispersed teams across multiple locations.
• Candidate is approachable, possesses exceptional listening skills and is intuitively responsive to the needs of different stakeholders. A values-driven leader with an innate ability to effectively inspire and work through others, putting the needs of the team ahead of their own. Authentic, self-aware with an engaging personality who is resilient

Youll love working here because:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. Were here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting forApply now! Jobs.adp.com#LIEXEC#LI-HybridExplore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.Quick Apply

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