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Spa Receptionist - Jobs in Fairmont Hot Springs, BC

Fairmont Hot Springs Resort
Job LocationFairmont Hot Springs, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position Summary - The Spa Receptionist is responsible for the reception area at the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, assisting with retail, checking the guest into the computer system and charging for services performed.Major Duties & Responsibilities:

  • Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments in the computer.
  • Acknowledge and greet everyone who enters and leaves spa facilities and guide guests until their treatment begins.
  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
  • Utilize spa computers with skill and proficiency.
  • Answer the phone promptly and use the guest’s name throughout the phone conversation.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training/ staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Help maintain the cleanliness of the spa and help restocking lockers and/or laundry.
  • Other duties as required.
Minimum Qualifications & Skills:
  • Must be detail-oriented and have ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and money handling skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • Must be a team player.
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