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Hotel Operations Manager - Jobs in Fernie, BC

Park Place Lodge
Job LocationFernie, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Park Place Lodge is currently seeking an experienced and energetic individual to join our Management Team. We require a hands-on Hotel Operations Manager with a strong operational background.Duties include overseeing the day-to-day hotel operations, ensuring optimal levels of quality and customer satisfaction, development and supervision of personnel, liaising with the executive management team and owners, along with supervision of service contracts. Responsibilities also include implementing effective strategic plans with corresponding budgets and achieving key financial and operational targets while maintaining appropriate standards of service.We are seeking a candidate with a flexible schedule, with the ability to work evenings, weekends, and holidays. This is not a seasonal position and we are looking for a candidate who is willing to commit to this position long term.Qualifications & DutiesOur ideal candidate will have:

  • Prior experience in the Food & Beverage and Hotel/Accommodation industries (minimum 2 years)
  • Serving it Right Certification
  • A thorough knowledge of food service standards
  • Knowledge of liquor laws in BC and liquor service procedures
  • Comprehensive telephone and interpersonal skills
  • A friendly and outgoing demeanor
  • Problem solving skills
  • The ability to work in high pressure situations
  • Organization and delegation skills
  • Knowledge of basic computer programs (Word, Excel)
  • Must be in good physical condition, with the ability to perform a variety of tasks, including but not limited to assisting in a hands on capacity, supervisor and front line staff, in all departments as circumstances require
Additional beneficial qualifications include:
  • Experience with RoomMaster and InnQuest *or equivalent software
  • Food Safe certification
  • Dining and banquet experience
The position will also involve:
  • Maintaining full knowledge of the Hotel, Retail Store and Food and Beverage outlets
  • Developing a thorough understanding of our business policies and procedures
  • Handling any incidents as they may arise throughout the property
  • Overseeing general operations and planned events
  • Attending to customer complaints and guests’ needs
  • Administration of Human Resource polices and assisting departmental managers with recruitment and discipline
  • Conducting monthly manager meetings to ensure all departments are running cohesively
We require our applicants to be of a clean and professional appearance, to be organized, and to be able to work as a Hotel Operations Manager who will uphold the culture and standards of our company. Remuneration packages based on qualifications and experience.Hours of work will be full time (40 hours per week) on a varied schedule as dictated by business flows. The rate of pay range is $30 to $35 per hour depending on qualification, skills & experience plus bonuses, dental benefits and fitness credit of $1,000.00 per year. Subsidized staff housing or apartment is available.Job Types: Full-time, PermanentSalary: $30.00-$35.00 per hourBenefits:
  • Dental care
  • Discounted or free food
  • On-site parking
  • Wellness program
Schedule:
  • 8 hour shift
  • Holidays
  • On call
  • Overtime
  • Weekend availability
Supplemental pay types:
  • Bonus pay
  • Overtime pay
Ability to commute/relocate:
  • Fernie, BC V0B 1M0: reliably commute or plan to relocate before starting work (preferred)
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