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Front Office - Guest Service Agent - Jobs in Florenceville, NB

Exit 153 Restaurant
Job LocationFlorenceville, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming a Front Office - Guest Service Agent at the Amsterdam Inn & Suites. This role may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.What you will be doingFront Office - Guest Services Agent responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts.
  • Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using established procedures in order to present the customer with timely and accurate hotel charges upon check-out.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
  • Maintains a friendly, cheerful, and courteous demeanor at all times.
What we are looking for: · A warm, people-oriented demeanor· A team-first attitude· A gift for paying attention to the smallest details· Excellent communication skills· French is an Asset.· 1 – 2 years of customer service experience· Must be eligible to work in Canada.Job Types: Full-time, Part-time, CasualSalary: $14.00-$14.25 per hourBenefits:
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
Supplemental pay types:
  • Overtime pay
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
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