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Front Desk Agent - Jobs in Fort St. John

Home2 Suites by Hilton Fort St. John
Job LocationFort St. John
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Home2Suites is the home away from home for the many workers in Fort St John. Designed for longer term stays, the spacious rooms are equipped with a full kitchen, living room, and a work desk. In addition, we offer amenities such as a pool, hot tub, gym, BBQ, and laundry facilities.Guests often get together at the breakfast table or in our cozy common space known as the oasis. Many of our guests have been coming here for years and many of our staff have been here since we opened the doors six years ago. We have consistently been ranked the #1 Fort St John hotel on TripAdvisor and are an award-winning Hilton brand hotel.We are looking for a full time Front Desk Agent to strengthen our team, If you are loyal, reliable, hard working and would like to be a part of our family, send us your resume or even better, come on over and meet us in person!What will you be doingThe Front Desk Agent is responsible for delivering an excellent guest and Hilton member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Guest check-ins and check outs in accordance with hotel standards
  • Assign guests to hotel rooms
  • Take reservations via telephone, fax, and other correspondence
  • Verify method of payment
  • Answer guest inquiries regarding rates, packages, and general information
  • Resolve guest concerns
  • Ensure the lobby and work area are clean and free of debris
  • Ensure Home2 Market is fully stocked with fresh coffee and tea
  • Ensure communication between different shifts and departments
  • Oversee and monitor boardroom operations which includes preparation and cleaning
  • Assist other departments wherever necessary
What are we looking forA Front Desk Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:
  • Previous customer service experience is required
  • Previous front desk / guest services experience is considered an asset
  • Excellent communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Computer skills necessary
  • Flexibility to respond to a range of different work situations
  • Commitment to going above and beyond for our guests
Perks
  • Employee and Family Assistance Program
  • World-wide accommodation discounts with Hilton
  • Participate in sponsored Community Involvement
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.
Don #39;t miss this exciting opportunity to join our Home2 Family!Powered by JazzHR

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