Clerk PL5 (Assistant Supervisor, Student Accounts) - Jobs in Fredericton, NB

Job Description

Closing Date: December 02, 2022 at 4:30 PMWe thank all those who apply; however, only those selected for an interview will be contacted.WHAT WE OFFER:Full-Time | Continuing | Fredericton | HybridStandard Work Hours:Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per weekSalary Range:$22.02 - $26.05 per hourWhy Choose UNBUNB offers a large variety of benefits for employees, including a full pension, minimum three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, were proud to support a hybrid work approach, which includes work from home options.YOUR FOCUS:Reporting directly to the Assistant Manager of Student Accounts & Receivable Services, the Clerk PL5 is responsible for various financial accounting duties and supervision of the Service Counter (primarily payment receipting function) and is an integral part of the Student Accounts & Receivable Services operation.

• Hire, train and supervise student assistants and work study student(s).
• Supervise all aspects UNB Fredericton Loans and the UNB Fredericton Student Loans Administrator, and staff who process loans for Fredericton campus. Support clerks during peak loan processing times.
• Make payment arrangements via email for both campuses and negotiate plans for those who cannot meet regular criteria. Follow-up on payment plans that are not being kept.
• Provide excellent customer service to students, faculty, and staff.
• Prepare new program cost forms for NB student loans.
• Import student loan funds from NSLSC.
• Issue refunds, weekly direct deposit refunds and credit card refunds (when appropriate).
• Collaborate with UNB Financial Aid to process US Direct Loan funding. Confirm enrolment every 60 days of all US loan funded students.
• Draw down funds from the G5 and balancing the G5 account and receipt funds once they arrive and email students to advise of their loan arrival.
• Prepare year-end documentation required for US annual external student loan audit.
• Prepare and analyze various financial monthly reports.
• Process payments from Collection Agency. Prepare payment requisition to cover monthly commissions on collections accounts. Clear any credits from collections accounts to be applied to commissions owed.
• Act as Supervisor of Student Accounts & Receivables when coverage is needed due to absence.
• Provide full supervision on weekly rotation for all full-time staff.
• Other duties and special projects, as assigned.

WHAT YOU BRING:

• Post-secondary education in a related field. An undergraduate degree is preferred.
• Five years of related customer service and account management experience including supervisory experience.
• An equivalent combination of education and experience may be considered.

Additional Strengths

• Experience in a high-volume academic environment with an emphasis on student accounts is a definite asset.
• Knowledge of University policies and procedures, collection of accounts receivable guidelines, and Canada Revenue Agency (CRA) guidelines as they apply to taxable benefits.
• Typing skills and knowledge of latest versions of Microsoft Office products such as Word, Excel, Outlook.
• Ability to organize and prioritize own work. Attention to detail is a must.
• Experience in Ellucians Colleague will be considered an asset.
• Exceptional people, telephone and email skills demonstrating discretion, tact, and judgement.
• Must be willing to participate in job-related courses for a computer-oriented and customer service environment.

WHO WE ARE:This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.UNB is situated on the unceded territory of the Wolastoqiyik and Mikmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.COMMITMENT TO EQUITY, DIVERSITY & INCLUSIONThe University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.Quick Apply

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