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| Job Location | Fredericton |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract |
Job DescriptionYou support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.Key Performance Measurements• Employee Engagement• Net Promoter score• Sales to Plan• Store ProfitKey AccountabilitiesTalent* Empowers and supports team to make decisions, creating a highly engaged and high performing team* Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team* Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance* Provides input to Leadership Team regarding succession plans* Unlocks full potential of employees by providing consistent feedback* Owns self-development and provides continuous feedback to Store Leadership