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Customer Service Experience - Online Sales Support - Jobs in Fredericton

Job LocationFredericton
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAs an associate supporting Customer Service and Online Sales you will:

  • Respond to incoming calls, emails and chat requests;
  • Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
  • Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
  • Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
  • Support customers throughout their shopping experience;
  • Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

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