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Customer service representative - Contact Center - Jobs in Fredericton, NB

IO Solutions Contact Center
Job LocationFredericton, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

IO Solutions is looking for English-speaking candidates who enjoy challenges and who love helping customers over the phone. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.WHAT WE OFFER

  • An opportunity to apply to New Brunswick’s provincial immigration program
  • Full-time paid training
  • Flexible schedules that help you achieve a better work/life balance
  • Up to 50% discount on cell phone plans from our partners
  • A dynamic and welcoming work environment (even working from home!)
  • Incentive premiums and stimulating recognition initiatives
  • Job stability
  • A multicultural team that makes you feel challenged and appreciated
  • A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
QUALIFICATIONS
  • Excellent oral and written communication skills in English; French is an asset
  • Customer focused, positive attitude, empathy and good listening skills
  • Ability to work in a computer environment
  • Ability to multi-task
  • Punctuality and respect for work schedules
  • Good time management
  • Organized and autonomous
YOUR ROLE
  • Interact with customers by phone; advise and offer solutions adapted to their needs
  • Establish a climate of trust with the client in order to promote products, services and client retention
  • Provide attentive, courteous and efficient customer service
  • Provide a unique experience through the quality of your service delivery
  • Act as an expert on our products and services
  • Analyze customer needs based on account and billing information
Job Types: Full-time, PermanentAdditional pay:
  • Bonus pay
  • Commission pay
Flexible language requirement:
  • French not required
Application question(s):
  • Are you able to work from our physical contact center located at 435 Brookside Drive in Fredericton
  • In which province do you currently reside
  • Please enter your email address
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