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| Job Location | Fredericton, NB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Compensation commensurate with experienceBase $26-$28/hour + Bonus + BenefitsHushmail is looking for a friendly, enthusiastic and organized individual to join our Customer Care team, remotely (within Canada) to work our west coast day shift. This shift is 9-5 PST and can be done by other parts of Canada if you are willing to. This is not an entry-level role. If you have not done a similar job in a Software as a Service company, your resume will not be considered.About the positionAs a member of the Customer Care team, you will spearhead interactions with our customers through phone, email and chat. You will be the first line of troubleshooting technical issues they may have with their accounts. You will use your existing technical skills and our suite of internal tools to problem solve issues with customers email accounts, email programs, secure web forms and mobile email apps. You will work closely with our small team and other departments to ensure feedback and bugs are reported and actioned upon.This is not a call centre job where you read a script off a monitor or use canned responses for everything. You’ll play a pivotal role on our team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support.What we are looking for