Customer Service Agent - Jobs in Gatineau, QC

Job Description

Company DescriptionDistribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer experience and home to a wealth of tire and automotive industry experts. Founded in 2016 and with nearly 2 million square feet of storage, Distribution Stox offers the largest inventory of passenger and light truck tires in Eastern Canada through an efficient network of 21 state-of-the-art distribution centres throughout Ontario, Quebec & the Atlantic provinces.The company stands out for the simplicity of its processes, for the efficiency and speed of its delivery service. Our passionate teams work in a dynamic and respectful environment. Distribution Stox is the employer of choice that knows how to please you! Distribution Stox contributes annually to the fundraising campaign of Procure, a charitable organization in the fight against prostate cancer in Canada.Job DescriptionRegion: Québec, Granby and Montréal

• Answer incoming calls from existing customers in the region and follow up with customers.
• Meet the needs of customers through various tools (phone and email, websites, ERP, Excel file).
• Take customer orders and verify products, prices, quantities and any other terms.
• Manage complaints and provide solutions in line with the company’s procedures.
• Serve as an information agent for new customers.
• Provide information to customers about the company’s various product ranges.
• Promote the various products offered by the company.
• Communicate with the company’s other departments to obtain answers and solutions.
• Conduct the necessary follow-up with former customers.
• Carry out a number of different administrative tasks: opening files, updating information in our computer systems.
• Help improve corporate efficiency and procedures.

Qualifications

• Minimum two years’ experience in a customer service environment or in a call centre
• Excellent command of French and English (oral and written)
• Customer service focus
• Sensitivity to customers’ needs
• Good stress management ability
• Excellent communication skills
• Strong analytical abilities
• Proficiency in Microsoft Office suite and comfort with technology
• Knowledge of the tire field (asset)

Additional Information

• Programme de télétravail ;
• Horaire flexible ;
• Horaire de 40h/semaine ;
• Horaire dété, possibilité de terminer à 12h le vendredi ;
• Vêtements de travail fournis à limage de lentreprise ;
• Excellent programmes dassurance collectives adapté à vos besoin ;
• REER collectif participatif par l’employeur ;
• Service de télémédecine « Dialogue » ;
• Compte anti-stress: vous aurez le choix entre le compte gestion santé ou un compte de dépenses personnelles: Montant pouvant aller de 300$ à 700$. (Services liés à lActivité physique, équipement dactivité physique, produits et services liés à la santé, éducation et développement personnel, etc.) ;
• Programme daide aux employés ;
• Programme de formation et de développement du personnel ;
• Allocation automobile ou véhicule fournie par lentreprise, ordinateur portable et téléphone cellulaire ;
• Club social (plusieurs activités au courant de l’année) ;
• Rabais sur les achats de pneus ;
• Perspective de carrière, travailler chez Distribution Stox peut vous amener loin ;
• Et bien plus encore!

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