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| Job Location | Gatineau, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Groupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON).Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg (MB) et Thermëa Spa Village | Whitby (ON)).Our team of 600 employees brings our operations to life with their innovative approach to wellness. Each team at Groupe Nordik has an important role to play in making our ambitious creations achievable.Each one of our colleagues is a passionate individual that wants to make a difference. This passion meets innovation and allows us to grow.What you will do:Our Contact Center Supervisors are a resource to both clients and agents. They work to provide our Contact Center team with the tools necessary to offer our clients the best customer service experience. They provide training, support, and feedback to our teams; assist with internal request and are subject matter experts in our service offerings.Our contact center offers flexibility in terms of working hours. We are open Monday to Sunday, 364 days a year.Responsibilities: