Assistant Warranty Service Manager - Jobs in Greater Toronto Area, ON

Job Description

Location:GTA West, Ontario (Milton, Oakville)Company:Mattamy Homes (Canada)Department:Warranty, GTA Urban DivisionEmployment Type:Full-TimeReports to:Warranty Service ManagerWho We AreMattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.What We OfferThe GTA Urban Division is embarking on a journey to take our experience and leadership as a “community builder” to the next level to create the next generation of high rise and mixed-use urban communities.Reporting to the Warranty Service Manager, the Assistant Warranty Manager is responsible for assisting with the day to day operations of warranty service and homeowner service requests as part of achieving the Mission to provide The Best Homeowner Experience.Responsibilities

• Share in the responsibility of managing day to day to warranty operations and team
• Assist in management of 30 day and Year-End Warranty Service Requests (W.S.R.)
• Inspect and review incoming Tarion 30 day and Year-End service request forms. Attend Customer’s home where required to evaluate deficiency.
• Inspect work completed by customer service representatives based on an agreed upon schedule and provide ongoing guidance and technical support / advice
• Assist in monitoring, ordering and ensuring proper stock of service repair materials
• Collect and review completed W.S.R.’s from service appointment and provide information to Community Coordinator – Warranty for any follow up work days if required
• Regular daily visit to Warranty Technician appointments to monitor progress and to maximize opportunity to strengthen relationship with customer
• Participate in all Community Mattamy University sessions.
• Meet daily with Warranty Service Manager to review outstanding W.S.R.’s and other construction / warranty service issues
• Conduct H/O and QA inspections when workload is beyond capacity of dedicated H/O, QA staff

What You Bring

• College diploma or a combination of post-secondary education is preferred
• 3 years of experience in a New Home Technician or Warranty Coordination based role. Strong preference given to those with strong customer service skills and team lead experience.
• Previous multi-story condominium experience preferred.
• Strong computer skills particularly in Microsoft Office. Experience using JDE would be an asset.
• Ability to set priorities, meet deadlines and manage variable workloads in a high volume, fast-paced environment.
• Ability to resolve problems effectively and deal professionally with irate/upset customers.
• Strong interpersonal and communication skills both oral and written to convey appropriate response and build relationships with our customers.
• Must have a valid driver’s license and be flexible to travel to assigned projects across the GTA and Toronto Area.

Health & SafetyWe are doing our part to safeguard your health and taking extra steps to reduce the spread of COVID-19. All work sites and premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.Vaccination is the single best protection against COVID-19 for us as individuals and our communities and is vital to maintaining our commitment to health and safety. The successful applicant will be required, as a condition of employment with Mattamy, to provide Mattamy with proof that they have received the full series of a COVID-19 vaccine (or combination of vaccines) authorized by Health Canada, subject to accommodations required under applicable human rights legislation.Why MattamyBe Yourself. We want it that way! At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. We offer a workplace that allows our employees to experience exciting possibilities in their career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.When you’re part of the Mattamy family, your day to day work has an incredible impact. What we do takes teamwork, and everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. Based on the culture we pride ourselves on, we’ve been recognized with external awards as well. Some of our most recent recognition includes:Canada’s Best Managed Companies(2022, 2021 & 2020)Canada’s Top 100 Employers(2020 & 2019)Greater Toronto’s Top Employers(2022, 2021, 2020 & 2019)Canada’s Most Admired Corporate Cultures(2021 & 2017)We have big plans for our business and our team. Be part of our ambitious future!Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.Qualified applicants will be contacted directly by the Talent Acquisition team.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected