Cloud Solution Architecture-Finance & Ops - Jobs in Greater Toronto Area, ON

Job Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Join one of the fastest growing businesses in one of the world’s largest companies and be responsible for the technical success of global enterprises that run on Dynamics 365. We are a fast-growing team of experienced, customer-facing Sales, Marketing, Customer Service, Supply Chain and/or Finance focused Business Applications architects and we’re looking to add more amazing architects to our team. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. Come join us where you have the freedom to act independently, learn from each other, and grow quickly. We will build a future where customers come to us not only because we provide industry-leading products and services, but also because they gain accelerated value from their investment in Microsoft Business Applications.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesUnderstanding Customer/Partner Technical Environment

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Adapts business models, plans, and solutions to insights.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).

Architecture Design and Deployment

• Leverages and champions an existing architecture approach to achieve Microsofts agreed commitments to the customer/partner. Identifies growth opportunities based on knowledge of customer/partner needs.
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and business value through design collaboration sessions with the customer/partner.
• Applies broad technical knowledge across various architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints.
• Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
• Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Practice Development

• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. drives opportunities for IP re-use, best practice sharing, and consumption.

Thought Leadership

• Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.
• Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. Acts as a mentor to junior colleagues to educate them on technical and non-technical concepts.

Customer UsageLeads architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drives efforts to ensure that the customers environment and applications are well-architected. Customer Centricity

• Customer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams including Product Groups, to enable continuous improvement.

Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsofts Business Applications value proposition and get value from their investment in the Microsoft technology via solution optimization, operational excellence and performance efficiency.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Lead the technical conversations with customers to drive value from their Microsoft investments. Deliver all work according to Microsoft best practices & policies and using repeatable IP.
• Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Technical Leadership

• Continuous Learning: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

QualificationsAdditional or Preferred Qualifications :

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies

• OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
• OR equivalent experience.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects as a solution architect.
• Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level).
• Knowledge of Success by Design methodology.
• Language: English (required); fluency in a local language in your region is a plus.

• Current and deep experience with implementing large projects on Dynamics 365 Finance and Operations apps
• Qualifications include hands-on experience with multi-phase, global, enterprise- wide Dynamics 365 Finance and Operations apps / Dynamics AX implementations with focus on presales/business development as well as engagement delivery.
• Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.
• Work experience involving pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
• Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.

• Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems.
• Experience with database driven systems and/or familiarity with Azure is preferred
• Troubleshooting knowledge and experience
• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies
• Ability to read/write C# and Javascript is a plus

• Experience in the enterprise customer segment preferred
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
• Engineer must possess strong technical writing, presentation and training skills
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams
• Ability to communicate with various levels is required: from CIO’s to technical staff

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Quick Apply

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