IT Technical Application Specialist - Jobs in Greater Toronto Area, ON

Job Description

Job Posting:Job Title:IT: Technical Applications SpecialistDivision:Information Technology & SystemsLocation:Canada/USAReports To:Senior Manager Business Systems NAClassification:Full-time, permanentAbout Wonderbrands a division of FGF Brands, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading edge supply chain practice and investing deeply in communities where we bake.Wonderbrands, is a leading North American bakery (formerly Weston Foods, fresh businesses) with 140 years of experience in baking packaged breads, artisan breads, and donuts. We are one of the largest bakeries in North America and makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa.SUMMARY:Reporting to the Senior Manager, Business Systems – North America, the person in this role is a key technical applications analyst with the ability to configure, develop, manage and troubleshoot application issues and new requests. We are looking for an individual who can analyze IT problems and needs for several users in the company.The IT Technical Applications Specialist should have the ability to alter existing software, install and configure new or existing applications and troubleshoot any problems in a timely manner.The person in this role is expected to become an expert in several business application and any interfaces of the business apps with our ERP system (SAP).The person in this role is a highly driven business systems analyst assigned to participate in projects, enhancements and user support. Utilizing skills that require an understanding of business processes, requirements and technical specifications in order to develop any changes, additions or customizations.This role should support key company stakeholders on business efficiency improvements.A successful candidates for this role needs to proof

• System development life cycle experience.
• Principles, methods and techniques used in designing, developing, testing and implementing software systems.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of record keeping.

Core Accountabilities:

• Trains, leads, and provides technical guidance to users.

• Configure, develop, manage and troubleshoot application issues and new requests.
• Provide Level 2 & 3 support for key business systems applications including afterhours support
• Keep applications documentation up-to-date
• Create/Update Knowledge Base for applications
• Support continuous improvement initiatives

• Drive requirements gathering for assigned initiatives.
• Analyzes and evaluates business requirements, consults with personnel from various departments and identifies areas for the development of technical solutions to automate and/or improve business processes. Provides recommendations on new or enhanced systems, software, upgrades and modifications.
• Designs and implements project testing and quality assurance processes.
• Develop and update user documentation, written instructions, training guides, manuals and materials for users and applications support staff; meets with users to provide information regarding system changes and enhancements and to address any questions or issues.
• Prepares complex reports, correspondence and other documents; participates on conferences and training sessions.

About You:

• Relevant College or University degree in Computer Science, Business, Engineering or related discipline;
• Minimum 5 years’ of IT experience in business systems analysis or equivalent;
• Experience on EAM or any other Maintenance Management System (Implementation and support)
• Experience with Quality management systems
• Experience on Blujay or any other Transportation Management System (Implementation and support)
• Experience with integrations with ERP systems, preferred SAP;
• Knowledge of best practice in Project and Software Development Life Cycle management;
• Excellent analytical/problem solving;
• Experience working in a fast-paced, 24x7 support environment;
• Excellent customer facing skills in terms of managing expectations and resolving issues;
• The ability to self-manage multiple concurrent tasks;
• Results driven with a strong sense of ownership;
• Strong analytical skills as well as a dedication to detail;
• Excellent communication skills.
• Experience (Ideal but not mandatory) with the following software
• EAM – or similar Enterprise Asset Management system
• Salesforce – Smart order
• Intelex or similar Quality, environmental and Sustainability Applications
• Blujay or similar Transportation Management System
• MES or similar Manufacturing Execution System
• SAP – EAM integrations
• SAP – Blujay integrations
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Knowledge of Microsoft Visio is advantageous.
• Exposure to web-based database applications, mobile apps and underlying design.

• Good customer facing skills in terms of managing expectations and resolving issues.

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