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Central Authorization Agent - Jobs in Greater Vancouver

Momentum Financial Services Group
Job LocationGreater Vancouver
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionGENERAL FUNCTIONThe CA Agent is responsible to provide a high level of customer service support for retail stores in North America.Agents primarily provide assistance related to the check cashing product, however support other products as well.DUTIES/RESPONSIBILITIES

  • Provide a high level of Customer Service
  • Provide exceptional customer service via a friendly demeanor, genuine willingness to provide assistance and solve customer issues and clear, concise communication.
  • Acquire and maintain knowledge of relevant products and current support policies in order to provide technically accurate solutions to users.
  • Participate in training workshops as required.
  • Meet standards in all key performance indicators and metrics as directed by management.
  • Check Approvals
  • Review large, out of guideline, over limit or in clearing checks
  • Customer/Employee Calls
  • Answer and attempt to resolve calls.
  • Support store personnel and provide customer service on collection matters when collectors are not available.
  • Commercial Accounts
  • Approve all new commercial business accounts
  • Negotiate rate structure for all commercial business customers.
  • Maintain all records for all commercial business customers.
  • Extensive understanding of all company policies and procedures
  • Interface directly with store staff via telephone, chat and e-mail
  • Additional tasks as assigned

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