Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Support Specialist - Jobs in Greater Vancouver

insightsoftware
Job LocationGreater Vancouver
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionThe Primary Support Specialist is critical to the long-term satisfaction and retention of corporate and broker clients.In this role you will serve as a primary and dedicated point of contact for a key corporate client on day-to-day questions and support-related issues including data interfaces, file feeds, automated processes, and reporting needs.You will be responsible for reporting product defects on behalf of the customer and insightsoftware support and services teams and act as a subject matter expert for our engineers and work collaboratively across teams to prioritize features for inclusion in future product updates.Primary Responsibilities

  • Maintain contemporary product knowledge to improve resolution of support cases generated by the client
  • Identify support trends across all support cases
  • Involve cross-functional teams required to resolve open support cases
  • Provide client feedback related to all cases and to assist in the resolution for open cases
  • Track and coordinate the resolution of defects, bugs, and issues
  • Provide documentation within support cases using the case tracking system
  • Provide data analysis, report writing, file management, database auditing, and technical support
  • Monitor daily file feeds for timeliness and accuracy and assist client in troubleshooting any issues
  • Learn the various ways our software meets the accounting, legal, tax and other regulatory requirements of our customers and assist them in the use of and proper set up of those features
  • Test, Document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management
  • Work closely with product and services teams on prioritizing for each sprint releases
  • Assist in responding to direct customer inquiries during peak volume and serve as a point of escalation for the customer
  • Prioritize, communicate, and manage customer cases via Salesforce case tracking system
  • Document knowledgebase solutions for internal and possible external use

APPLY NOW

Senior Support Specialist Related Jobs

© 2021 HireJobsCanada All Rights Reserved