Service Advisor (Luxury Boating) - Jobs in Greater Vancouver

Job Description

Are you passionate about the boating lifestyle and have a knack for customer service M amp;P Mercury is looking for a new Service Advisor to join their growing Vancouver Team and it could be YOU! About M amp;P Mercury M amp;P Mercury, a tight-knit and customer-centric small business, is a leader in the marine and luxury boating industry. Since 1957, M amp;P Mercury strives to share the passion for boating and use it to bring people and communities together. We sell more than just boats; we sell enjoyment, luxury and top-tier experiences to customers craving the on-water lifestyle. With three locations across BC in Burnaby, Downtown Vancouver and Nanaimo, we pride ourselves on exceptional and professional sales and services experience while curating a fun, growth-driven and exciting work environment for our employees to thrive in. About You As the Service Advisor, you will support on the customer service and sales front at M amp;P Mercury’s retail Marine store, situated waterside in downtown Vancouver. You will leverage a friendly, customer-focused and problem-solving mindset to understand M amp;P Mercury’s customer needs and offer the best solutions. From answering phones, processing orders, collecting payments to ensuring boats are in excellent condition and ready for sales, you are self-motivated and passionate about managing customer relationships, ensuring they leave with a smile on their face. A Day in the Life

• Leverage your understanding of M amp;P Mercury’s products, services and offers to educate customers and offer solutions that best align with their needs.
• Deliver exceptional customer service with timely and accurate check-in and check-out, taking orders, prompt pick-ups, and clear customer expectations upon drop off.
• Act an integral part of M amp;P Mercury #39;s sales process by taking orders, processing payments, calculating charges, reviewing accounts and recording customer details and transactions.
• Lead as a compassionate and customer-centric customer relations expert to effectively listen and resolve complaints, returns, grievances and inquiries in a timely manner.
• Promptly handle all incoming correspondence with a friendly demeanor, such as answering emails and phone calls and follow up on messages where required.
• Maintain effective and open lines of communication with customer offering consistent updates on boat status and any additional information requested.
• Act as an administrative support by managing incoming appointments, scheduling technicians/cleaners and processing manufacture warranties.
• Liaise with the Sales Department to prepare for new sales and new boats for salable condition, build estimates and maintain a tidy and organized department.

What You Bring to the Table

• You bring high-energy, a positive attitude and welcoming demeanor that complements your excellent customer service skills.
• Strong time management, accountability, and organizational skills – you #39;re dependable, reliable and thrive under pressure and dynamic environments.
• You are a self-motivated and detail-oriented problem-solver that can effectively listen and communicate verbally and in writing in English.
• You enjoy collaboration and being a part of a team in a fun, driven and motivating work environment.
• You are passionate about the boating lifestyle whether it’s from growing up on the water or aspiring to own your own boat one day.

It’s a Bonus If You Have

• Previous marine servicing, marine retails, or boating industry experience.

What #39;s in it for YouM amp;P Mercury aims to reward our team for their dedication and hard work. In addition to working in an exciting industry with a supportive team, you can expect:

• Full-time employment position, with an 8-hour shift to provide stability and consistency.
• Competitive compensation of $55K to $75K with bonus eligibility to reward your hard work.
• Extended health, medical, vision and dental benefits plan after probationary period.
• Paid time off for rest and rejuvenation to set yourself up for success.
• An abundance of development opportunities to hone your skills and advance your career.
• Relaxed and fun company culture with team and boating events – we know how to have a good time!

Are you ready to jump aboard and to join our crew We want to hear from you Apply today by submitting your resume. Check us out at: https://mpmercury.com/. Powered by JazzHR