Academic Support Associate - Office of the Associate Dean (Academic) - Jobs in Hamilton, ON

Job Description

Schedule 35 Hours per week, Monday - Friday 8:30am - 4:30pmJob Description Number JD001026Education Level Bachelor’s degree in a relevant field of study.Career Level Requires 2 years of relevant experience.Job DescriptionUnit Description:With over 8,000 undergraduate students and 215 faculty members, the Faculty of Science is an integral part of McMaster University. The Faculty offers a wide range of upper-level programs, stemming from seven Level 1 programs. The Office of the Associate Dean (Academic) is committed to providing excellent service to prospective and current students, staff and faculty members. This role will often be the first point of contact of the Associate Dean (Academic) Office to inform and educate students with accurate and concise academic information. The Academic Support Associate also contributes to ensuring the recruitment and retention of the most qualified and suitable student body.Job Summary:Serving as the first point of contact, provide accurate and informed academic advice to students on less complex and moderately complex issues by ensuring a thorough knowledge of Faculty and University regulations as it pertains to judging appropriate applications and adapting to changes to course and program requirements. Refer more complex matters to the appropriate Academic Advisor. Effectively discern appropriate action to be taken to address student inquiries. Responsible for recruiting academically strong students, assist in the assessment of admission applications, and scrutinizing and approving registrations for a large, multi-disciplinary Faculty.Purpose and Key Functions:

• Effectively discern appropriate action to be taken to address less complex and moderately complex student inquiries including resolving issue, forwarding to an Academic Advisor or Departmental representative.
• Deal sensitively, responsibly, and calmly with students who present with serious medical, social, and psychological issues, and refer to appropriate care.
• Identify and analyze problems and requests and prepare recommendations for review and approval.
• Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
• Ensure that students understand that all course and program selections adhere to established academic, requisite, and graduation requirements for their registered or intended program.
• Advise registered students of program options and requirements which requires maintaining knowledge of course and program curriculum.
• Assist with the assessment of admission decisions for applicants to University programs based on established requirements, requisites, University guidelines, and enrolment numbers.
• Provide guidance and information to students regarding appropriate procedures and policies for the submission of Petitions for Special Consideration, Senate Student Appeals, and other processes.
• Develop customized strategies for less complex and moderately complex issues to assist students who are not academically eligible to continue in their program.
• Conduct formal reviews and evaluations of students academic records to ensure eligibility to continue and to graduate from a program.
• Review, assess, and make judgement decisions regarding requests for the accommodation for missed academic work.
• Evaluate transcripts of students requesting transfer from other academic institutions for equivalencies and applications to degree programs.
• Act as a resource to Chairs, Associate Chairs and faculty members on all matters related to undergraduate education, students, and issues where precedents and best practices are relevant.
• Assess student priority for limited registration in courses and provide suitable alternatives if degree requirements cannot be met because of lack of availability.
• In consultation with Academic Advisors and Assistant Dean, make decisions to provide students with access to courses and programs and complete necessary follow-up using various in-house and web-based computer systems and tools.
• Coordinate grade submissions, authorize grade changes, and maintain accurate records for Faculty-based courses.
• Schedule, plan, and coordinate events such as, supplementary application review sessions, examinations, University fairs, and course conferences.
• Respond to inquiries regarding programs, admissions, course selection, registration, and correspond with faculty and other University departments regarding curriculum requirements.
• Refer students to appropriate resources, information, and services across the University.
• Mediate extensions, accommodations, and exam deferrals on behalf of the student where there are extenuating circumstances.
• Review and process requests for Letters of Permission permitting students to complete appropriate courses at other universities.
• Provide input and work collaboratively with staff from the Office of the Registrar and other Faculties for on-going system and database improvements, implementation, and development.
• Collaborate with others to develop academic plans for students with identified disabilities and advise on appropriate course selection, load, and request for accommodation.

Requirements:

• Bachelor’s degree in a relevant field of study.
• Requires 2 years of relevant experience.

Assets:This position requires the skills of a good team player, diligence, the capacity to adapt to a constantly changing environment, and excellent oral and written communication skills. Previous experience in an academic role at McMaster or another institution of higher education would be an asset. Previous experience with Mosaic or other enterprise systems would be an asset.Additional Information:Please submit your application online. Applications must include a cover letter and resume. There may be the possibility of the contract being extended. This position requires great attention to detail and the capacity to focus on multiple tasks at once.How To ApplyTo apply for this job, please submit your application online.Employment Equity StatementMcMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.Vaccination Policy StatementThe University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Policy will be currently paused, this Policy may resume quickly and on short notice, as informed by public health advice and direction. As a result, failure to achieve and maintain fully vaccinated status or an approved human rights-based exemption may result in termination of employment. This is a term and condition of employment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.Quick Apply

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