Customer Service Representative - Jobs in Hamilton, ON

Job Description

A.Raymond Tinnerman is a global company with 27 plants in 25 countries. With over 7,000 employees worldwide, A.Raymond Tinnerman is leading the global fastening and assembly solutions market with innovation, value creation, and sustainability.ARaymond offers:

• Competitive pay based on experience
• Comprehensive health and dental plan
• Competitive Pension Plan
• A great work environment

Job Title We are currently looking for a Customer Service Representative. This is a full-time opportunity.Wage is based on experience.Summary of Responsibilities

• Analyze and accurately enter customer order/releases on a timely basis. Monitor customer orders to ensure timely delivery. Ensure customer accumulations are accurate.
• Resolve order entry, price and other discrepancies with the inside sales team and customers. Investigate and reconcile EDI issues and process adjustments. Send ASNs via customer portals.
• Prepare delivery orders, ensuring that accurate information is relayed to shipping via the pick lists to meet customers’ expectations.
• Update and maintain customer master files to ensure compliance with contract review and ASN accuracy.
• Expedite customer orders effectively through the use of internal plant communication.
• Coordinate premium freight shipments, RMA credits and other exceptional requests as required.
• Notify and coordinate with plant on balance out of programs, significant schedule changes, packaging studies request, etc.
• Assist accounting in recovery and resolving past due accounts. Provide information as necessary.
• Resolve situation with customers as required.
• Monitor customer demand vs. sales forecast. Research customer demand as required.
• Responsible for maintaining supplier manuals and supplier ratings.
• Manage and coordinate process change requests through appropriate departments.
• Perform customer checks on customer websites (I Supply, Meridian IQ, DDL, SMART, etc).
• Participate in PPAP process.
• Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, engineering P/M, certifications, substitutes, engineering and applications needs, along with specialized requests.
• Understand customer demand and plant capacity through planners.
• Participate in 8D response with Quality team from plant to customer.
• Assist shipping with issues related to BOL, ASN, freight, and customer contact.
• Perform other department responsibilities as determined by Manager of department
• Adhere to all safety and environmental guidelines.

Job Qualifications

• Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment.
• Post-secondary business degree or diploma in a related field is required.
• Strong computer skills, including MS Office, Excel, and SAP.
• Strong verbal and written communication skills, plus effective discussion and analytical skills.
• Demonstrated customer service skills.
• Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
• Strong attention to detail.
• Problem-solving skills and continuous improvement ability.
• Highly motivated with excellent interpersonal skills in a team-based atmosphere.
• Rotating Saturday work via laptop required.
• Work during Statutory and Civic Holidays when coverage is required.
• Periodic business travel.

A Raymond is an Equal Opportunity Employer - Accommodation is available where employees have accessibility needs due to disability. Please refer to our AODA Policies available through the Human Resources departmentJob Types: Full-time, PermanentBenefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:Following Public Health Guidelines.Application question(s):

• Do you have strong knowledge of SAP

Education:

• Bachelors Degree (preferred)

Experience:

• customer service in an automotive parts supplier: 3 years (preferred)

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