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Inbound Phone Receptionist/Dispatcher - Jobs in Hamilton, ON

AnswerPlus
Job LocationHamilton, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

At AnswerPlus, we are proud to say we’ve been in the answering service business for over 60 years! With four (4) locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.As a dedicated account urgent phone receptionist/dispatcher, you have the privilege and opportunity to provide comfort and help in times of need. CSRs answer inbound calls and act as the first point of contact for a wide range of situations. It could be providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"As an inbound urgent phone receptionist/dispatcher, we require open flexible availability between 6 am and 12 am Monday to Sunday.CSRs will be scheduled to work a minimum of two weekends per month.Weve created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.If this interests you, apply to join our team and partake in:

  • Celebrations and Company Events
  • Coaching and Mentoring
  • Dental, health, and EAP Benefits
  • Paid Breaks
  • Social Responsibility Initiatives
  • Paid Training
Role and Responsibilities:*This position is hybrid, candidates should reside close to our Hamilton office, or be willing to commute accordingly*
  • Provide thoughtful and professional customer support
  • Accurately collect details in an organized and timely manner
  • Resolve customer issues and answer questions via phone, email, and live chat
  • Take messages, enter orders, process and dispatch service calls
  • Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service
Qualifications and Skills:
  • Technically savvy and proficient keyboard skills (ie: 35+ WPM)
  • Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
  • Strong communication skills - interpersonal, listening, verbal, and written
  • Ability to smile through the phone and connect with callers positively
  • Ability to multitask and prioritize tasks
  • Empathetic
  • Goal-oriented
  • Team player
Hybrid Requirements:
  • Quiet, dedicated room free of background noise
  • Ability to connect the computer from a router - not wireless
  • Unlimited high-speed internet
  • Unlimited Canada wide long-distance calling/cellphone calling plan
  • Ability to provide your own ethernet cable
  • Start date: Monday, February 6, 2023
  • Training is currently hybrid with potential of all onsite Monday to Friday 9am - 5pm for up to 4 weeks - upon completion, successful candidates will transition into the rotating schedule to work from home pending hybrid. Scheduling details to be provided to selected candidates during the interview process.
Mandatory Condition of Employment, this position is hybrid.Compensation: $17.25 per hourOur commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. If you require accommodation through the selection process, please email us at careers@answerplus.comQuick Apply
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