Manager - Telecommunications and Information Desk - Jobs in Hamilton, ON

Job Description

Posting #:23146Openings Remaining:1Full/Part Time:Full TimeReg/Temp/Casual:RegularUnion:Non-UnionHours of Work:Monday to Friday; daysTime of Day:DaysShift Length:7.5hrOpen Date:17/11/22Closing Date:24/11/22POSITION SUMMARY:To provide direction, leadership, support and guidance in all aspects of the overall planning and operations of the St. Josephs and Hamilton Health Sciences telecommunications departments. The Manager leads the operation and planning for all telephony strategy; including communication systems, paging, cellular phones, information desks, and medical call centres / switchboards across 10 campuses. Direct reports include switchboard leaders, technical specialists and switchboard staff. Has budgetary responsibility for approx $6,500,000. This position also provides guidance and direction to the Information Desk staff through oversight of wayfinding, clerical, and telephone services to support patients and visitors at the hospital. The Manager monitors the day-to-day operations of the Information Desk which includes scheduling and monitoring of staff activity, as well as liaising with hospital staff and departments to ensure patients and visitors receive the information needed in order to locate family members and access hospital services.RESPONSIBILITIES AND ACCOUNTABILITIES:

• Contributes to the corporate efforts and initiatives, as appropriate, to enhance SJHH’s mission, vision and values
• Performs duties in a manner that demonstrates the employee’s commitment to developing a culture of patient and staff safety through accountability, reliability, trust and team work
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner
• Staff are encouraged to participate in activities with other organizations and with the community
• Hires, promotes, disciplines and terminates staff as required
• Manages employee relations issues, promoting a teamwork environment where staff interact productively and efficiently
• Develops, implements and communicates performance measures; conducts regular performance appraisals of direct reports, providing ongoing coaching and feedback
• Provide support to specialists, technicians, and switchboard staff and info desk across SJHH at all hours as all systems and switchboards are operational and available 24x7
• Provides guidance on departmental functions and workflows to supervisor and staff
• Manages the development, implementation, evaluation and maintenance of equity improvement initiatives which are in alignment with established SJHH standards
• Monitors quality improvement outcomes on a regular basis; develops action places to address identified issues
• Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day to day activities
• Management responsibility across all sites of SJHH
• Presents activity and progress reports including monthly reporting and service level reporting
• Contributes to corporate efforts and initiatives, as appropriate, to enhance SJHH’s mission, values and goals
• Represents the unit/department internally on SJHH committees as required, and SJHH in the external community at conferences, workshops, etc.
• Contributes to senior decision making at the strategic level for telephony systems, services and operations across SJHH
• Involved in all redevelopment projects from inception, design, procurement, installation and implementation across SJHH
• Thoroughly understand the industry and can extract or translate business and clinical needs into solutions that achieve goals and objectives through consultation with stakeholders
• Analyses proposed and actual projects in terms of the impact to telecommunications network infrastructure and operations
• Prepares cost estimates for current and proposed projects, reflecting the equipment and staffing requirements
• Represent Telecommunications at various committee meetings both internally and externally e.g. site councils, emergency preparedness, etc
• Manages all aspects of telephony, paging, switchboard, call centres and most information desks across SJHH, 24x7
• Works in compliance of the OCHA and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner

QUALIFICATIONS:

• 1 to 3 years provide pratical and related experience and/or 1+ years on-the-job-training required.
• 2 year College Diploma in related technical field preferred
• Familiar with industry standards
• Knowledge of telephony architecture and network architecture, integrated strategies & systems analysis
• Poject management skills
• Design and development of systems solutions dealing with business and clinical processes

HOURS OF WORKMonday to Friday; DaysPLEASE NOTE:Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.Quick Apply

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