Network Specialist - Jobs in Hamilton, ON

Job Description

The incumbent is a member of a team of Technical Support Specialists which has the mandate of designing, implementing, securing and supporting the college network infrastructure. This includes routers, switches, wireless devices, network cabling, Wide Area Network, Local Area Network, Internet services, firewalls, packet shapers and Anti-spam/virus devices. The team is responsible for the ongoing research and development of our networks, and security.To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.RESPONSIBILITIES: The duties of this position will include, but are not limited to the following:Plan and design network connectivity and configurations at the highest technical level by:

• Identifying and conceptualizing network information needs; evaluating existing system and software/hardware capabilities relative to those needs; and implementing changes/adjustments or making recommendations as appropriate.
• Researching emerging and leading edge networking trends in preparation for eventual implementation by the college. Evaluating new products and strategies that will need to be used to accommodate new designs and network growth.
• Working with college management, faculty and staff to determine and assess networking requirements for current and future needs.
• Working with product vendors to determine and evaluate solutions that accommodate college business requirements.
• Planning for future growth. Monitoring and analyzing system trends and developing resolution strategies for identified issues. This includes new physical locations, as well as logical growth of the network and increased traffic and data flows
• Developing standards for the organization and use of network resources
• Analyzing and evaluating software and hardware products and upgrades.
• Introducing new networking services to the college community

Install and maintain College equipment at the highest level of technical support and analysis. This includes hardware and software support of all routers, switches, firewalls, wireless devices and all WAN, LAN and Internet services by:

• Performing network management duties: upgrades, installation, testing, designing, developing, monitoring and tuning of network devices and software
• Installing and maintaining cable plant, switch closets, and wireless locations
• Configuring network hardware and software on a continuous basis to adapt to changing needs of the network and the clients using the network
• Managing College internet access, liaising with our internet service provider and introducing new internet services to the college community
• Providing technical support to other IT professionals within the college where in depth networking, sophisticated data communications and PC support are involved
• Providing network technical support to college departmental end user support personnel and the Help Desk.

Monitor and troubleshoot network devices, traffic and data communication by:

• Assuring system stability, security and maximum uptime. Monitoring access to system resources, and track connectivity and security problems. Performing circuit and network troubleshooting to diagnose system problems; analyzing system functionality; identifying, locating, and resolving complex network problems to ensure minimal disruption of critical applications.
• Monitoring and analyzing network performance, and data flow patterns using a variety of software and analysis tools; Correcting network configuration issues that affect performance and optimum utilization of the network
• Identifying the source of network problems; analyzing and assessing the nature and degree of the problem and implement corrective actions
• Correcting reported problems using approved techniques that minimize impact to clients of the college network
• Working with external vendors to coordinate troubleshooting and resolution of vendor specific hardware and software problems.
• Collecting network traffic statistics. Logging and troubleshooting errors that occur in the network
• Staying abreast of new developments and techniques and technology for resolving networking problems and issues.
• Working with non-IT staff to coordinate problem resolution and to keep people informed of the status of problems and down time

Organize network infrastructure, supporting documentation and standards by:

• Maintaining documentation regarding network configuration, operating procedures, and service records relating to network hardware and software.
• Selecting and documenting location of all network devices, wiring closets, access point locations, and WAN, LAN and Internet connections
• Designing and implementing logical and physical layouts of networks and attached equipment
• Designing and implementing standards and procedures for external contractors
• Collecting and organizing requirements for new working products for teaching labs, faculty support, and administrative networking. Learning about each of the new products sufficient to install, trouble-shoot and maintain them. Liaising with software suppliers where required. Determining any hardware changes that may be required to support the changes. Scheduling and affecting the changes to coincide with academic and administrative cycles and timetables
• Developing, recommending and implementing any resulting departmental policy and procedure changes.

Secures and protects College networks, data and data communications by:

• Providing firewall, IDS and IPS management to proactively prevent and detect intrusion attempts both for Internet and Intranet traffic. This includes both inbound and outbound traffic
• Adhering to set IT Security Policies, Standards, and Guidelines while providing feedback and dialogue on continuous improvement as it relates to the security of infrastructure
• Detecting, responding to, troubleshooting and resolving ongoing security threats in collaboration with the IT Security Services Team
• Providing physical protection for network and data communications equipment
• Providing traffic shaping to manage network traffic to manage loads and attacks against services
• Providing anti-virus anti-spam protection
• Designing and maintaining accounts, authentication security activity for all network equipment

Sharing among the workgroup, other IT staff members and other College employees by:

• Attending and/or presiding over project status meetings
• Liaising, training assisting IT staff members with projects they are currently working with or will be involved with in the future.
• Acting as a technical resources for all College employees

Keep abreast of development and changes in the technology the college has in production:

• Through pilot projects, one-of-a-kind product testing, prototypes, formal courses, independent research, collaboration with peers at other colleges and reading of journals

QUALIFICATIONS: The successful applicant must have:

• A minimum four (4) year degree in Computer Science, Computer Engineering or related discipline and
• A professional certification (CCIE Enterprise Infrastructure) or equivalent.
• A minimum of eight (8) years of experience in the information technology field with direct experience in networking.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community

This position is governed by the applicable legislation of the Province of Ontario. Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required, and will be required to follow Mohawk College’s vaccination policy.https://www.mohawkcollege.ca/covid-19-coronavirus/mohawk-colleges-covid-19-vaccination-policy-statementMohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.Job Type: Full-timeSalary: $41.96 per hourQuick Apply

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