Part Time Inbound Call Receptionists for Blended Department - Jobs in Hamilton, ON

Job Description

At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.As a part-time Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSRs answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"As a part-time CSR in our blended environment, you will be scheduled to work 16-24 hours per week. We require candidates to be available to work 8-hour shifts either every other full weekend, one day each weekend or every weekend, and be available for one to two shorter evening shifts per week Monday to Friday.Weve created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.If this interests you, apply to join our team and partake in:

• Celebrations and Company Events

• Coaching and Mentoring

• Paid Breaks

• Social Responsibility Initiatives

• Paid Training

Role and Responsibilities:This position is currently work from home and is subject to in-office work in the future. Applicants should reside close to our Hamilton office location at 40 Wellington St. N.

• Provide thoughtful and professional customer support

• Accurately collect details in an organized and timely manner

• Resolve customer issues and answer questions via phone, email, and live chat

• Take messages, enter orders, process and dispatch service calls

• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

• Technically savvy and proficient keyboard skills (ie: 50+ WPM)

• Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting

• Strong communication skills - interpersonal, listening, verbal, and written

• Ability to smile through the phone and connect with callers positively

• Ability to multitask and prioritize tasks

• Empathetic

• Goal-oriented

• Team player

Work from Home Requirements:

• Quiet, dedicated room free of background noise

• Ability to connect the computer from a router - not wireless

• Windows PC - No Apple or Chrome Books

• Operating System: Windows 10

• Full, standard-sized keyboard with Function Keys (F1-F12) and a number pad

• Two monitors

• Webcam - for training and coaching purposes

• Wired head set with microphone that connects to your cell phone or landline

• Unlimited high-speed internet

• Unlimited Canada wide long-distance calling/cellphone calling plan

• Ability to provide your own ethernet cable

• Training will be completed remotely scheduled to be determined based on your availability

• Start Date: rolling start dates in November based on availability, to be discussed during the interview process

*Compensation: $17.00 per hour*Our commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. If you require accommodation through the selection process, please email us at careers@answerplus.comQuick Apply

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