Superintendent, Training Operations - Jobs in Hamilton, ON

Job Description

Job Requisition Id: 158086Business Function: Human ResourcesPrimary City: HamiltonOther Location(s):London, Kitchener, HURON-RIDEAUProvince: OntarioEmployment Type: Full-TimeEmployment Status: PermanentLanguage Requirement: English EssentialEmployee Class and Level: OP 02Working Hours:Number of Vacancies: 1Salary:Job Closing Date (MM/DD/YYYY):07/17/2022All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.Health and safety is our highest priority. With vaccination shown to be the most effective tool to reduce the risk of transmission of COVID-19 and protecting individuals from severe consequences of this virus, Canada Post has implemented a Vaccination Practice. Accordingly, you will be required to attest to being fully vaccinated. If you are unable to be vaccinated, you may request an accommodation due to a medical, religious, or other prohibited ground of discrimination as described in the Canadian Human Rights Act.Job DescriptionThe Superintendent, Training is accountable for the implementation and administration of new and existing Corporate training programs relating to mail processing, delivery operations and the introduction of new products, services, processes, systems and equipment. The Superintendent is also responsible for the implementation and administration of Leadership development programs, and approved local training initiatives relating to Fulfill Operations. The Superintendent is responsible for the quality and cost effectiveness of the delivery of training to all client groups. He/she contributes to the establishment of appropriate training needs, and provides input for changes and/or improvements to existing programs. The Superintendent is accountable to lead, coach and develop the Learning and Development Training team members under their direction, and staying current with relevant skill and qualification levels required by his/her staff for effective program delivery, post delivery follow-up and analysis. He/she also promotes, establishes and maintains good employee/management relations.Job ResponsibilitiesBelow are the main job requirements and responsibilities for the Superintendent, Training Operations.

• In conjunction with the client, evaluates and establishes training needs within mail processing, delivery operations and related areas. Participates in the planning process and development of course schedules and course delivery methods, taking into consideration availability of instructors, instructor skills, equipment, venue availability and client needs in order to ensure the delivery of quality training.
• Implements and administers Corporate operational, technical and leadership training programs, and ensures effective training is conducted in relation to all aspects of mail operations both on and off site as required. Ensures programs are delivered in the most appropriate, cost effective manner across all operating shifts.
• Monitors and evaluates programs for desired impact and effectiveness. In consultation with clients and staff, identifies and recommends appropriate changes/modifications to Corporate programs or curriculum to support continuous improvement. Regularly dialogues with Corporate Learning and Development team providing feedback on quality and delivery effectiveness of national programs and input for improvements. Ensures that requirements for new or additional programs are effectively and regularly transmitted to Corporate Training, and that the subsequent programs are implemented.
• Adapts training programs, if required, to meet local needs.
• Forecasts and estimates training activity costs and operates within budget limitations and restrictions. Explains any variances if required.

Job Responsibilities (continued)

• Provides counselling and coaching to employees, and provides direction and recommendations to employees and management staff on further training or remedial action required.
• Responsible for overseeing the inputting of training information into the training records system. Ensures driver history records are current and accurate. Maintains training and certification records on all employees requiring specialized training, certification or recertification. Schedules and coordinates with the management teams the required retesting and retraining as per Corporate standards. Provides results and corrective action required to management.
• Provides regular and ad hoc reports on training to management.
• Responsible for all aspects of subordinates’ HRP&D process including performance management, competency assessment, training and development, and for administration of SAP Time and Leave, and other personnel issues as they may develop. Ensures proper succession planning occurs. May be required to recommend and impose discipline, and issue, re-issue, or rescind authorization of individuals to operate Corporate vehicles and equipment. Promotes and maintains good employee/management relations.
• Remains current on the latest Training and Development methodologies, practices and technology.

QualificationsEducation

• High School diploma or provincial equivalent (GED)

Experience

• Degree, diploma, or certificate from an accredited university/college in one of the following: Adult Education, Instructional Design, Program Evaluation, Organizational Learning, Psychology OR A combination of a high school diploma and current relevant experience
• Minimum 2 years’ experience managing a team within a unionized environment
• Minimum 3 years’ of cumulative, current experience delivering training in a classroom or operational environment using formal curriculum (current experience is defined as experience obtained within the last five (5) years)
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver’s license (no graduated or temporary license)
• Possess at minimum, a valid provincial class D/3 (for medium/5-ton vehicles) driver’s license
• Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes:

a) Have not received more than 2 moving violations in last 3 year b) Have not had more than three demerit points assigned in one single violation c) Have not had license suspension or prohibition of any kind in last 3 yearsAssets

• Experience in Collection and Delivery, Transportation or Mail Processing environment
• Advanced knowledge of Microsoft Office and broad knowledge of SAP (e.g., experience preparing sophisticated presentations in PowerPoint for class room delivery - incorporating themes, charts, tables, graphics and animation effects and producing advanced slide shows; experience providing training on SAP)

Other InformationSafety Sensitive PositionsThis position may be considered a Safety Sensitive position.Employment EquityCanada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.Conflict of InterestThe Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.AccommodationCanada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.Important MessageYour application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.Leadership BehavioursDecision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporations best interests.Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.Our ValuesWe value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.Safety – We are committed to a safe and healthy environment for all our stakeholders.Customer – We serve Canadians with pride and passion.Respect – We treat each other with fairness and respect.Integrity – We act responsibly and with integrity.Transformation – We will innovate and transform to win in the marketplace.Quick Apply

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